Client Associate Oakbrook

TravisMathew; Oak Brook (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

TravisMathew, located in Oak Brook, Illinois, is seeking a retail team member focused on sales and customer service. You will foster an efficient sales environment and build relationships with in-store clients to enhance their shopping experience.

The ideal candidate will have at least one year of client services experience and a strong proficiency in Microsoft applications and POS systems. You must be available for non-traditional hours, including weekends and holidays.

Qualifications

• Minimum 1-year experience in a client services related capacity.
• Ability to work non-traditional hours; weekends, evenings, and holidays.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals.
• Connect with in-store clients and develop a following of repeat clients to drive sales.
• Maintain in-depth knowledge of apparel including fit, fabric, and intended use.

Skills

Proficient in Microsoft Applications

Proficient in point-of-sale (POS) systems

Strong written and verbal communication skills

Job description

Overview

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

Technical Competencies (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or escalate when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

Education And Experience

• Minimum 1-year experience in a client services related capacity

Physical Requirements / Work Environment (if Applicable)

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach and move continually during working hours

Disclaimer

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this position description changes the at-will employment relationship existing between the Company and its employees. Distribution of this item outside of the Company without an authorized release is a violation of Company policy.

If your experience is close to what we're looking for, please consider applying! Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

TravisMathew is an Equal Employment Opportunity