Senior Service Delivery Associate, Benefits (Remote-Friendly)

Remote Genie; Northern (KY); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Remote-first environment

Health benefits

Retirement savings plans

Professional development

Job summary

bswift is seeking a Senior Associate, Service Delivery to maintain and support client benefits websites, document benefits processes, and provide advanced operational and technical support to clients and the service center.

This role drives client implementations, issue resolution, continuous improvement, and mentoring teammates, while embodying bswift’s core values of excellence, accountability, and superior service.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 3+ years of experience in benefits administration.
• 3+ years in a client services role.
• 2+ years of project management experience.

Responsibilities

• Maintain and support client benefits websites.
• Document benefits-related processes and provide advanced support.
• Mentor team members and contribute to continuous improvement.
• Prepare and deliver trainings and client demonstrations.
• Assist with sales and marketing activities as needed.

Skills

Communication skills

Analytical skills

Decision making

Teamwork

Problem solving

Education

Bachelor’s degree or equivalent

Tools

Microsoft Excel

Job description

bswift is seeking a Senior Associate, Service Delivery to maintain and support client benefits websites, document benefits processes, and provide advanced operational and technical support to clients and the service center.

This role drives client implementations, issue resolution, continuous improvement, and mentoring teammates, while embodying bswift’s core values of excellence, accountability, and superior service.