Senior Service Delivery Associate — Remote-First

bswift LLC; United States; Remote; USD 65,000 - 80,000; Full time

Benefits offered by this job

Remote-first environment

Office-friendly workplace

Competitive compensation

Professional development

Retirement savings plans

Employee wellbeing programs

Job summary

bswift is seeking a Senior Associate, Service Delivery to support client benefits websites, document processes, and provide advanced operational and technical support.

You will contribute to client implementations, issue resolution, and continuous improvement while mentoring team members and upholding bswift’s core values.

Collaborating across cross-functional teams, you’ll help optimize workflows, training, and customer engagements to ensure successful outcomes for our clients.

Qualifications

• Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience.
• 3+ years of experience in benefits administration (required).
• 3+ years of experience in a client services role.
• 2+ years of project management experience.
• Hands-on experience with benefits administration systems; payroll systems/HRIS preferred.

Responsibilities

• Support client benefits websites and configurations.
• Provide technical guidance during client implementations and updates.
• Perform QA testing and issue resolution; manage feeds for carriers/payroll.
• Lead trainings and client engagements; contribute to process improvements.

Skills

Client services

Project management

Analytical thinking

Communication

Technical navigation

Teamwork

Education

Bachelor’s degree

Tools

Benefits administration systems

Payroll systems

HRIS

Job description

bswift is seeking a Senior Associate, Service Delivery to support client benefits websites, document processes, and provide advanced operational and technical support.

You will contribute to client implementations, issue resolution, and continuous improvement while mentoring team members and upholding bswift’s core values.

Collaborating across cross-functional teams, you’ll help optimize workflows, training, and customer engagements to ensure successful outcomes for our clients.