Client Advocate, Employee Benefits

HUB International; Roseville (CA); On-site; Full time

Job summary

HUB International is seeking a Client Advocate in Roseville, CA, to assist clients with employee benefit issues and educate them on maximizing their plans. The role involves handling inbound calls, resolving claims, and maintaining communication with various stakeholders. Ideal candidates will have strong communication skills and a desire to grow in the insurance industry.

Benefits

Health insurance

Dental insurance

Vision insurance

FSA

HSA

401(k)

Paid time off

Potential bonuses or commissions

Qualifications

• 1-2 years healthcare claims processing or benefits administration preferred.
• Must be within a commutable distance of Roseville, CA.

Responsibilities

• Assists clients and employees with various claims and benefit issues.
• Communicates with employers, employees, and medical providers to resolve benefit issues.
• Documents all activities for accurate reporting of eligibility and plan issues.

Skills

Effective oral and written communication

Problem-solving

Organizational skills

Education

High School / GED

Tools

Microsoft Office Suite

Outlook

Job description

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The Opportunity

The Client Advocate acts as a benefit advocate for our clients. Helps resolve employee benefit issues, as well as educate our clients on how to better utilize their benefit plans.

Note: Candidates must be within a commutable distance of Roseville, CA. Applicants located outside of this radius will not be considered.

Duties & Responsibilities

• Presents a knowledgeable, professional, and helpful image on behalf of the company.
• Handles inbound calls on a queue system.
• Assists clients and employees with various claims and benefit issues.
• Responds to all phone calls and inquiries within 24 hours of receipt.
• Provides timely resolution of issues.
• Communicates with employers, employees, and medical providers to resolve benefit issues.
• Helps educate client employees on how to maximize their plan benefits.
• Documents all activities for accurate reporting of eligibility and plan issues.
• Performs other duties as assigned by the Supervisor or Manager.

Qualifications

• High School / GED
• 1-2 years healthcare claims processing or benefits administration preferred
• Must be within a commutable distance of Roseville, CA

Knowledge / Skills / Abilities

• Effective oral and written communication skills with internal and external customers.
• Ability to present information clearly and respond to questions from various audiences.
• Proficiency with Microsoft Office Suite and Outlook.
• Desire to learn and grow within the insurance industry.
• Ability to handle difficult or emotional customer situations promptly and accurately.
• Confident interaction with all organizational levels.
• Basic math skills for calculating figures such as discounts and percentages.
• Strong problem-solving and organizational skills.

Working Conditions and Physical Demands

• Primarily stationary work; frequent communication in person and via phone.
• Constant use of a computer and office machinery.
• Occasional movement within the office to access files and equipment.

About HUB

HUB advises businesses and individuals on preparedness for the unexpected. As a leading insurance broker, we focus on providing tailored insurance solutions and advocacy to protect what matters most. Our team of professionals across North America is recognized for excellence in the insurance community.

HUB International Limited is an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, age, sex, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic. For more information, see the EEO poster.

We strive to make our website accessible. For assistance or accommodations during the application process, contact the US Recruiting Team at [phone] or [e-mail].

The salary range for this position is $18-21/hr, depending on location and experience. We offer comprehensive benefits, including health/dental/vision insurance, FSA, HSA, 401(k), paid time off, and potential bonuses or commissions.

Join Us

Take the first step toward a rewarding career with HUB. Apply online today! We welcome veterans, individuals with disabilities, and all qualified candidates.