Patient Assistance Advocate

American Oncology Management Company; Orlando, Fort Myers (FL, FL); Remote; Full time

Job summary

An established industry player seeks a dedicated Pharmacy Technician to provide essential financial assistance to patients. In this remote role, you'll engage with patients and clinics, ensuring medications are affordable. Your responsibilities include submitting applications, providing customer service, and supporting pharmacy operations. This position requires strong communication skills, critical thinking, and the ability to work independently in a fast-paced environment. Join a team that values your contribution and offers opportunities for professional growth while making a meaningful impact on patients' lives.

Qualifications

• Minimum of two years' experience in Retail/Specialty/Hospital Pharmacy as a Pharmacy Technician preferred.
• Must have strong attention to detail and knowledge of medical terminology.

Responsibilities

• Submit financial assistance applications and follow up on requests.
• Provide customer service through calls/emails and assist patients with inquiries.
• Monitor daily activities and provide backup support to pharmacy staff.

Skills

Critical Thinking

Interpersonal Skills

Communication Skills

Customer Service

Self-Management

Computer Skills (MS Office)

Education

High School Diploma or GED

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Location:

Remote Position

Pay Range:

$16.72 - $27.86Position Summary:

Will work with patients and clinics to provide financial assistance to

make medications affordable for patients.

Key Performance Areas:

KPA 1 - Patient Assistance

• Submit financial assistance applications for AON patients.

• Follow up on submitted PAP requests for updates.

• Assist patients with financial assistance through manufacturers and foundations.

• Follow up with patients through the entire assistance processs and submit renewals when indicated.

KPA 2 - Customer Service

• Incoming and outgoing calls/emails to patients. Routing of calls to appropriate staff. Answering patient/clinic questions regarding delivery status, Rx updates, etc.

• SP follow-up to assure orders are being processed efficiently.

• Scheduling deliveries.

KPA 3 - Backup to pharmacy staff

• Will monitor daily activities and provide backup support where needed, including PA, , SP follow-ups, BV and claims adjudication as needed.

KPA 4 - Education & Training

• Responsible for keeping up on all applicable training and education for maintenance of permit.

• Providing PAP training to new hires when required.

• Will follow up daily to see which grants/foundations have available funds

Position Qualifications/Requirements:

Education: High school diploma, GED or equivalent education is required

Previous Experience: Minimum of two years' experience in Retail/Specialty/Hospital Pharmacy as a Pharmacy Technician preferred; medical terminology and attention to detail required. Core Capabilities:

• Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.

• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.

• Communication Skills: Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.

• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.

• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.

• Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.

• Computer Skills:

  • Proficiency in MS Office Word, Excel, Power Point, and Outlook required.

Certifications/Licenses:

• Pharmacy technician registration with the Florida Dept of Health in good standing preferred.

• Valid state Driver's License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.

Travel: <25%

Standard Work Days/Hours Monday to Friday 8:00-5:30 will vary based off respective time zone.