Progyny Care Advocate – Registered Nurse, Pennsylvania

Progyny, Inc; United States; Remote; Full time

Job summary

A leading company in women's health is seeking a Progyny Care Advocate to provide exceptional support to members. This role involves onboarding new members, educating them about benefits, and providing concierge services through various communication channels. Ideal candidates are registered nurses with experience in customer service and healthcare. The position offers competitive pay and a comprehensive benefits package.

Benefits

Paid leave

Health, dental, vision, and life insurance options

Free mental health and wellness support

Paid time off including vacation, sick leave, and personal days

Company equity and bonus programs

401(k) plan with match

Legal and financial advice

Company social events

Flex days

Onsite meals and snacks

Qualifications

• 2+ years of experience in a contact center, preferably in healthcare/insurance.
• Ability to manage evolving priorities and multiple projects.

Responsibilities

• Educate members about Progyny and their benefits.
• Onboard members and confirm eligibility.
• Provide ongoing concierge service via telephone, email, and secure messaging.

Skills

Customer Service

Communication

Interpersonal Skills

Conflict Resolution

Attention to Detail

Education

Registered Nurse

Job description

Thank you for considering Progyny!

The Progyny Care Advocate will be responsible for using their excellent customer relations and patient care experience to handle various interactions with members via telephone, e-mail, and secure messaging. Known as PCAs, the role involves onboarding new members to the Progyny benefit and assisting existing members in utilizing their benefits effectively based on their journey and family-building goals. The Progyny Benefit covers fertility, preconception, menopause, and pregnancy & postpartum support, guiding members to successful outcomes. This is a highly administrative contact center position requiring strong attention to detail, prioritization, and organization.

What you will do...

1. Own the member relationship by educating members about Progyny and their benefits, empowering informed decisions.
2. Onboard members by capturing demographics, confirming eligibility, and providing detailed benefit information.
3. Provide ongoing concierge service via telephone, email, and secure messaging.
4. Address inquiries and proactively research solutions.
5. Work with internal teams to handle escalations and inquiries.
6. Serve as a liaison between members and clinics, including scheduling appointments.
7. Utilize internal learning opportunities for growth and development.

About you...

• You must be a registered nurse based in Pennsylvania.
• 2+ years of experience in a contact center, preferably in healthcare/insurance.
• Excellent customer service, communication, interpersonal, and conflict-resolution skills.
• Ability to manage evolving priorities and multiple projects in a fast-paced environment.
• Ability to work independently with good judgment.
• Knowledge of fertility industry and patient procedures is a plus.
• Shift times are 11:00am-8:00pm EST or 12:00pm-9:00pm EST.
• Note: Visa sponsorship is not available; candidates must be authorized to work in the US without sponsorship.

About Progyny:

Progyny (Nasdaq: PGNY) is a leader in women’s health and family building solutions, trusted by top employers, health plans, and benefit purchasers. We aim for a world where everyone can realize their family and health dreams. Our comprehensive solutions benefit employers, patients, and physicians, providing concierge support, education, access to top specialists, and driving clinical outcomes while reducing costs.

Our mission is to empower healthier, supported journeys through fertility, family building, and women’s health benefits.

Headquartered in New York City, Progyny has received numerous recognitions including TIME100 Most Influential Company, CNBC Disruptor 50, and others. For more information, visit www.progyny.com.

Our perks:

• Family-friendly benefits: Paid leave, fertility and family building support, family and pet care fund, and Parents’ Employee Group.
• Menopause and midlife care.
• Health, dental, vision, and life insurance options.
• Free mental health and wellness support.
• Paid time off including vacation, sick leave, and personal days.
• Company equity and bonus programs.
• 401(k) plan with match.
• Legal and financial advice, professional growth programs, and mentorship.
• Company social events, volunteer days, donation matching.
• Flex days (3 days/week in office), onsite meals and snacks in NY office.

In NYC, the hourly wage range is $38.00-$42.00/hour, based on various factors. Our total compensation includes base salary, bonus, and equity.

We are an Equal Opportunity and Affirmative Action employer, supporting diversity and inclusion. Applicants with disabilities needing assistance or accommodations should email [e-mail].