Progyny Care Advocate – Registered Nurse, New Jersey

Progyny Inc.; New Jersey; Remote; Full time

Job summary

Progyny Inc. is seeking a Progyny Care Advocate – Registered Nurse for a full-time, remote position in New Jersey. The role involves managing member relationships, onboarding new members, and providing concierge service. Ideal candidates will have strong customer service skills and a background in nursing.

Benefits

Paid Parental Leave

Fertility Support

Health Insurance

Dental Insurance

Vision Insurance

Mental Health Support

Paid Time Off

Company Equity

Bonus Programs

401(k) Matching

Qualifications

• At least 2 years of experience in a contact center, preferably in healthcare or insurance.
• Knowledge of the fertility industry is a plus.

Responsibilities

• Educate members about Progyny and their benefits.
• Onboard new members and provide detailed benefit information.
• Support members through various communication channels.

Skills

Customer Service

Communication

Conflict Resolution

Organization

Attention to Detail

Education

Registered Nurse

Job description

Progyny Care Advocate – Registered Nurse, New Jersey

Overview

Apply now for the Progyny Care Advocate – Registered Nurse position in New Jersey. This full-time, remote role was posted 3 days ago (Requisition ID: JR100732).

Role Summary

The Progyny Care Advocate (PCA) leverages excellent customer relations and patient care experience to interact with members via telephone, email, and secure messaging. The PCA's primary responsibilities include onboarding new members to the Progyny benefit and assisting existing members in utilizing their benefits effectively, particularly in fertility, preconception, menopause, and pregnancy & postpartum areas. It is a highly administrative contact center position requiring strong attention to detail, organization, and prioritization skills.

Key Responsibilities

1. Manage Member Relationships: Educate members about Progyny and their benefits, empowering informed decision-making.
2. Onboard Members: Capture demographic data, confirm eligibility, and provide detailed benefit information.
3. Provide Concierge Service: Support members through telephone, email, and secure messaging channels.
4. Resolve Inquiries: Address member questions and research solutions proactively.
5. Collaborate Internally: Work with internal teams to handle escalations and inquiries.
6. Coordinate Appointments: Liaise between members and clinics, including scheduling.
7. Continuous Improvement: Utilize learning opportunities for personal and professional growth.

Candidate Requirements

• Must be a registered nurse based in New Jersey.
• At least 2 years of experience in a contact center, preferably in healthcare or insurance.
• Excellent customer service, communication, and conflict-resolution skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Independent work ethic and good judgment.
• Knowledge of the fertility industry is a plus.
• Shift times are 11:00 am-8:00 pm EST or 12:00 pm-9:00 pm EST.
• Applicants must be authorized to work in the U.S. without sponsorship.

About Progyny

Progyny (Nasdaq: PGNY) is a leader in women’s health and family building solutions, serving top employers, health plans, and benefit purchasers. Our mission is to empower healthier, supported journeys through innovative fertility and women’s health benefits. Headquartered in New York City, Progyny has received numerous awards for leadership and growth.

Benefits

• Family-friendly benefits, including paid parental leave, fertility support, and family care funds.
• Health, dental, vision, and life insurance options.
• Mental health and wellness support.
• Paid time off, company equity, bonus programs, and 401(k) matching.
• Professional development, social events, and flexible work arrangements.

Salary range for NYC-based applicants: $38.00 - $42.00/hour, based on various factors. Progyny is an Equal Opportunity Employer and provides accommodations for applicants with disabilities.