Progyny Care Advocate – Registered Nurse, California

Progyny, Inc; United States; Remote; Full time

Job summary

Progyny, a leader in women's health, seeks a Care Advocate to assist members with their fertility and family building benefits. This role requires strong customer service skills and a background in healthcare. You will educate and support members through their journey, ensuring they have the information needed to optimize their benefits. Join a dynamic team dedicated to empowering healthier journeys for families.

Benefits

Paid family and parental leave

Health, dental, vision, and life insurance

Free mental health and wellness support

Paid time off

Company equity

Bonus program

401(k) plan with company match

Learning and development programs

Company social events

Qualifications

• 2+ years of experience in a contact center environment, preferably in healthcare.
• Ability to manage evolving priorities and multiple projects.

Responsibilities

• Own the member relationship and educate members about Progyny benefits.
• Onboard new members and provide ongoing concierge service.
• Work cross-functionally to handle member inquiries.

Skills

Customer Service

Communication

Conflict Resolution

Education

Registered Nurse

Job description

Thank you for considering Progyny!

The Progyny Care Advocate will be responsible for using their excellent customer relations and patient care experience to handle various interactions with members via telephone, e-mail, and secure messaging. Known as PCAs, the role consists of onboarding new members to the Progyny benefit and interacting with existing members to assist them with ideal use of their benefits based on their specific journey and/or family building goals. The comprehensive Progyny Benefit covers and assists members in the areas of fertility, preconception, menopause, and pregnancy & postpartum, which the Progyny Care Advocate will navigate the members through to successful outcomes. This is a highly administrative contact center position that involves strong attention to detail, prioritization, and organization.

What you will do...

1. Own the member relationship by continuously educating members about Progyny and their personalized benefits, empowering them to make informed decisions and optimize their journey.
2. Onboard members seeking to utilize Progyny’s benefit by capturing demographics, confirming eligibility, and providing detailed benefit information using internal resources.
3. Provide ongoing concierge service for members via telephone, email, and secure messaging.
4. Address member inquiries and proactively research high-quality solutions to present.
5. Work cross-functionally with internal teams to adequately handle member escalations and inquiries.
6. Serve as a liaison between members and clinics, including scheduling appointments.
7. Drive continuous improvement by utilizing internal learning opportunities presented for growth and personal development.

About you...

• You must be a registered nurse based in California.
• 2+ years of experience in a contact center environment, preferably in a healthcare/insurance environment.
• Excellent customer service, strong communication, interpersonal, and conflict-resolution skills - ability to communicate accurately and concisely.
• Ability to effectively manage evolving priorities, multiple projects, and deadlines in a fast-paced environment.
• Ability to work independently and demonstrate good judgment.
• Knowledge of fertility industry and patient procedures is a plus.
• Shift times for this role are as follows: 11:00am-8:00pm EST or 12:00pm-9:00pm EST.
• Please note: Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship, now or in the future.

About Progyny:

Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans, and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive, and intentionally designed solutions benefit employers, patients, and physicians.

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists; drives optimal clinical outcomes; and reduces healthcare costs.

Our mission is to empower healthier, supported journeys through transformative fertility, family building, and women’s health benefits.

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com.

Our perks:

• Family-friendly benefits: Paid family and parental leave, preconception, fertility, and family building benefits, family and pet care fund, and Parents’ Employee Affiliation Group.
• Menopause and midlife care.
• Health, dental, vision, and life insurance options for employees and family.
• Free in-person, virtual, and text-based mental health and wellness support.
• Paid time off, including vacation, sick leave, personal days, and summer flex time.
• Company equity.
• Bonus program.
• 401(k) plan with company match.
• Access to on-demand legal and financial advice.
• Learning and development programs and mentorship opportunities.
• Company social events, including an annual volunteer day and donation matching.
• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting to the NY office.
• In compliance with New York City's Wage Transparency Law, the hourly wage range for NYC-based applicants is: $38.00/hour - $42.00/hour. Compensation includes base salary, cash bonus, and equity.
• Progyny is an Equal Opportunity and Affirmative Action employer. We support diverse backgrounds and experiences. All qualified applicants will receive consideration without regard to protected characteristics.
• If you need assistance or accommodations during the recruiting process, please email [e-mail].