Client Advisor, Weekend by MaxMara (Part Time)

Max Mara Fashion Group; Paramus (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive commission opportunities

Transit and parking support

401(k) retirement plan

Job summary

MaxMara in Paramus is seeking a Client Experience & Customer Service professional to deliver an elevated, personalized client experience in our luxury retail setting. You will act as a trusted style advisor, support stylists, and step in for store management when needed.

You will proactively grow your client book, hit sales and KPI targets, maintain brand standards, and collaborate with colleagues and corporate partners to sustain premium service.

Qualifications

• Minimum 2–4 years of retail experience, luxury retail strongly preferred.
• Proven ability to deliver high-level client experiences and meet KPI targets.
• Strong interpersonal, organizational, and communication skills.

Responsibilities

• Deliver an elevated, personalized client experience reflecting luxury standards.
• Act as a trusted style advisor and support stylists, stepping in for store management when needed.
• Build client confidence through engaging, relationship-driven selling.
• Proactively acquire new clients and nurture existing client books.
• Resolve client concerns swiftly while prioritizing satisfaction and brand integrity.
• Aim to exceed sales goals and KPI targets; maximize every client interaction.
• Maintain a polished, professional presence and support brand initiatives.

Skills

Luxury retail

Customer service

Clienteling

Sales targets

POS systems

Job description

About MaxMara MaxMara is a heritage luxury brand rooted in Italian craftsmanship, proudly family owned, and driven by an entrepreneurial spirit. This unique foundation allows us to invest in our people and reward performance meaningfully. As a result, all selling roles benefit from a competitive commission structure designed to recognize excellence, client dedication, and results.Benefits include:Competitive commission opportunitiesTransit and parking support401(k) retirement planAbout the RoleClient Experience & Customer ServiceDeliver an elevated, personalized client experience that reflects Bloomingdale’s service standards and MaxMara’s luxury positioningAct as a trusted style and brand advisor, supporting stylists and stepping in seamlessly in the absence of store managementBuild client confidence through engaging, interactive, and relationship-driven selling experiencesProactively acquire new clients while nurturing and retaining an existing client book, consistently meeting conversion and loyalty goalsResolve client concerns swiftly and professionally, always prioritizing satisfaction and brand integrityAnticipate client needs and exceed expectations without hesitationConsistently achieve or exceed individual and store sales goals, including all KPI targetsMaximize every client interaction to drive long-term loyalty and repeat businessMaintain a polished, positive, and professional presence while supporting company initiatives and business objectivesTeam & PartnershipFoster a collaborative and inclusive work environment through clear, respectful communication with peers, Management, and Corporate partnersSupport team success by sharing product knowledge, client insights, and best practicesOperations & Business ExcellenceAdhere consistently to all company policies, procedures, and operational standardsDemonstrate working knowledge of POS systems and retail toolsCommunicate store-related issues to the Store Manager when unable to resolve independentlyPerform opening and closing duties as requiredUtilize downtime effectively to support sales floor readiness, client follow-up, and operational needsUphold accountability for safeguarding company assets and minimizing shrinkVisual Standards & Product KnowledgeMaintain a clean, organized, and visually elevated selling environment aligned with brand standardsEnsure product presentation is consistently on brand and client readyPossess strong, up-to-date knowledge of all product categories to confidently advise clientsRequired Skills & ExperienceMinimum 2–4 years of retail experience, luxury retail strongly preferredRTW and/or footwear experience a plusProven success in luxury or high-end retail environmentsStrong interpersonal, organizational, and communication skillsAbility to work independently while thriving in a team-based environmentProficient computer skills
Max Mara is an Equal Opportunity Employer. M/F/D/V