Sales Manager, MaxMara Chicago Flagship

Max Mara Fashion Group; Chicago (IL); On-site; USD 50,000 - 80,000; Full time

Job summary

A leading luxury apparel company is seeking a Sales Manager in Chicago, IL. The role requires overseeing staff productivity and ensuring sales goals are met while modeling exceptional customer service. Qualified candidates should have a minimum of 2 years of supervisory experience in the apparel industry, with a strong track record in driving sales and team motivation. This position offers an opportunity to shape a positive store environment and enhance client experiences.

Qualifications

• Minimum 2 years of supervisory experience in the apparel industry.
• Proven track record of driving sales and excellence in customer service.
• Strong interpersonal, organizational, and communication skills.

Responsibilities

• Responsible for day-to-day staff productivity development.
• Ensure sales and profit goals are met.
• Assist with staff support and customer service.

Skills

Supervisory experience

Sales driving

Customer service excellence

Communication skills

Conflict management

Education

2 years supervisory experience in apparel

Luxury retail experience

Job description

REPORTS TO: Store Manager / Regional Manager

OVERALL DUTIES:

The Sales Manager is responsible for day-to-day staff productivity development in line with the store’s strategy, building highly motivated teams and developing the staff to the next level.

Ensuring established sales and profit goals are met both individually and as a team. This individual will assist with supervising and providing the staff with support to reach their goal while modeling MaxMara standards of customer service.

In addition, all floor related operational activities are responsibility of the Sales Manager.

CORE RESPONSIBILTIES:

1. Customer Service

• Must have the ability to maintain and communicate the Company’s commitment to goals, drive sales, and motivate team’s performance
• Assist assigned stylist by Store Manager in their daily appointments and operations. Assist all other sales associates as needed.
• Actively builds client confidence by creating an engaging interactive experience
• Assist assigned stylist with retaining and gaining new clients, meeting conversion goals and continues to service existing client base
• Resolves customer service issues swiftly
• Ensure customer's needs are met without hesitation.
• Assist sales associates in consistently meeting /exceeding both store and individual sales goals including KPI’s
• Maximize the customer experience
• Maintain positive outlook and professional demeanor while supporting company initiatives
• Stresses importance of developing a local clientele with the goal of enlarging top tier loyal client base
• Ongoing reinforcement of all aspects related to clienteling

2. Staff Development

• Monitor and encourage client development by supporting assigned top stylists, as per directive of Store Manager and Regional Manager, with all CRM related tasks such as client outreach, client lists analysis, management of follow ups, operational activities (approval &
• Manage on the floor to maintain a strong presence
• Can align other team members to reach goals to support the business
• Creates a store environment that emulates the company DNA

3. Operations

• Achieve and exceed individual sales goals. Assist with achieving the Company’s sales plan for your boutique or outlet by leading the store team to drive sales through constant training and modeling of
• Perform all point-of-sale (POS) cashier-level functions
• Ring any approvals going in/out of the stylist
• Ringing all of assigned stylist individual sales and returns and all other associate’s as needed.
• Check on the finished alts, B2E orders and COP’s for assigned stylist’s clients.
• Daily communication with assigned stylist and have merchandise for client appointments set up in the fitting room.
• Communicates all store related issues to Store Manager when unable to solve on their own
• Answer all incoming calls and direct customer inquiries to appropriate party
• Assist with closing and opening procedures to ensure the store is ready for business, including compliance to visual merchandising standards
• Maintain and monitor the staff’s compliance with Company policies and procedures on sales, customer service, dress code, etc., and provide feedback to Store Manager and Assistant Store Manager as needed.

4. Human Resources

• Ensure all company policies and procedures are being followed on the
• Exhibit strong communication skills that are clear and concise with the store team, assigned top stylists, Management and Regional Manager
• Create a positive store atmosphere that consistently motivates the team
• And other duties assigned from time to time

REQUIRED SKILLS/EDUCATION

• Minimum 2 years of supervisory experience in the apparel industry with a proven track record of driving sales and excellence in customer service; luxury a plus
• RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred
• Strong interpersonal, organizational, and communication skills
• Training, interviewing, organizational, and performance management skills.
• Able to work independently as well as collaboratively
• Ability to manage conflict
• Must be able to lift, carry, or otherwise move objects weighing up to 15 pounds when merchandising sales floor using ladders or stairs.

• Max Mara is an Equal Opportunity Employer. M/F/D/V