Store Manager, The Shops at Riverside

Max Mara Fashion Group; Hackensack (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

MaxMara seeks a Store Manager in the New Jersey market to drive brand-aligned growth, lead an upscale team, and deliver exceptional client service. You will oversee operations, visual standards, inventory controls, and P&L to meet financial objectives while building a loyal local clientele.

Strong leadership, communication, and a proactive approach to staff development are essential to succeed. The role emphasizes collaboration with the NY office and buying office to optimize assortment, stock

Qualifications

• 4–8 years of retail management experience, luxury retail preferred.
• Strong interpersonal, organizational, and communication skills.
• Ability to work independently and manage conflicts.

Responsibilities

• Develop local client base and clienteling to grow the store's clientele.
• Lead staff development and performance management to meet KPIs.
• Oversee store operations, inventory control, and shrink reduction.
• Ensure merchandise standards and strong product knowledge across the team.
• Recruit, supervise staff and maintain a positive store atmosphere.

Skills

Retail management

Luxury retail experience

Interpersonal skills

Organizational skills

Communication skills

Job description

MaxMara is a globally recognized luxury fashion house known for its timeless sophistication, expert tailoring, and iconic outerwear. Rooted in Italian craftsmanship, the brand blends classic elegance with modern design to create pieces that empower confident, stylish women around the world.

OVERALL DUTIES:

The Store Manager is responsible for business development in line with the brand’s strategy, overall store management, staff, merchandise, and customer service. The Store Manager is accountable for achieving financial objectives, building highly motivated teams, and developing the staff to the next level.

CORE RESPONSIBILITIES:

Customer Service

• Stresses the importance of building a local clientele and new client base.
• Assist associates with client service issues when needed
• Ongoing reinforcement of all aspects related to clienteling

Staff Development

• Uses training as the tool to refine and enhance the knowledge expectations of the team
• Ongoing performance management to ensure sales and KPI goals are consistently being met.
• Demonstrates leadership and leads by example
• Manages the floor to maintain a strong presence
• Develops bench strength for all positions within the store
• Develops, implements, and executes strategic business plans for the store
• Creates a store environment that emulates the company DNA

Operations

• Assist in developing store according to brand’s overall objectives
• Maintains inventory control following the policies and procedures to protect assets and meet the shrink goal
• Manage the P&L for the store controlling expenses and gross margin to achieve a financial objective
• Partner with buying office to ensure the merchandise matrix, sell-through and stock levels are maximized for sales

Store Visuals

• Enforce merchandise standards as set forth by the visual department
• Maintains and communicates strong product knowledge
• Consistently upholds brand’s image

Human Resources

• Consistently network within the market, shopping competition, and recruiting for staff opportunities.
• Supervise store personnel, ensuring all company policies and procedures are being followed
• Exhibit strong communication skills that are clear and concise with the store team, co-workers, and NY office
• Create a positive store atmosphere that consistently motivates the team

REQUIRED SKILLS/EDUCATION

• Minimum 4-8 years of Retail Management experience; luxury a plus
• RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred
• Strong interpersonal, organizational, and communication skills
• Able to work independently as well as collaboratively
• Ability to manage conflict

Max Mara is an Equal Opportunity Employer. M/F/D/V