Sales Manager, MaxMara Outlet Aurora

Max Mara Fashion Group; Aurora (IL); On-site; USD 55,000 - 90,000; Full time

Job summary

Max Mara Fashion Group in Aurora, IL is seeking a Sales Manager to lead day-to-day staff productivity and uphold the brand’s luxury service standards. You will develop a motivated team, supervise operations, drive sales, and ensure consistent clienteling and CRM activity across the boutique.

This role emphasizes team development, operations management, and delivering exceptional shopping experiences in a fast-paced luxury retail environment.

Qualifications

• Minimum 2 years of supervisory experience in apparel retail with a record of driving sales and service excellence.
• Strong interpersonal, organizational, and communication skills.
• Ability to work independently and collaboratively to meet store goals.

Responsibilities

• Lead day-to-day staff productivity and development in line with store strategy.
• Supervise staff to meet sales and customer service goals while modeling Max Mara standards.
• Oversee store operations including POS and clienteling activities to maximize sales and customer experience.
• Maintain store policies and provide feedback to leadership as needed.

Skills

Supervisory experience

Communication skills

Independent work

Conflict management

Training & interviewing

Job description

The Sales Manager is responsible for day-to-day staff productivity development in

line with the store’s strategy, building highly motivated teams and developing the

staff to the next level. Ensuring established sales and profit goals are met both

individually and as a team. This individual will assist with supervising and providing

the staff with support to reach their goal while modeling MaxMara standards of

customer service. In addition, all floor-related operational activities are

the responsibility of the Sales Manager.

CORE RESPONSIBILITIES:

1. Customer Service

• Must have the ability to maintain and communicate the Company’s commitment to goals, drive sales, and motivate team’s performance
• Assist assigned stylist by Store Manager in their daily appointments and operations. Assist all other sales associates as needed.
• Actively builds client confidence by creating an engaging interactive experience
• Assist assigned stylist with retaining and gaining new clients, meeting conversion goals and continues to service the existing client base
• Resolves customer service issues swiftly
• Ensure customers’ needs are met without hesitation.
• Assist sales associates in consistently meeting /exceeding both store and individual sales goals including KPIs
• Maximize the customer experience
• Maintain a positive outlook and professional demeanor while supporting company initiatives
• Stresses the importance of developing a local clientele with the goal of enlarging top-tier loyal client base
• Ongoing reinforcement of all aspects related to clienteling

2. Staff Development

• Monitor and encourage client development by supporting assigned top stylists, as per the directive of the Store Manager and Regional Manager, with all CRM-related tasks such as client outreach, client lists analysis, management of follow-ups, operational activities (approval &
• Manage on the floor to maintain a strong presence
• Can align other team members to reach goals to support the business
• Creates a store environment that emulates the company's DNA

3. Operations

• Achieve and exceed individual sales goals. Assist with achieving the Company's sales plan for your boutique or outlet by leading the store team to drive sales through constant training and modeling of
• Perform all point-of-sale (POS) cashier-level functions
• Ring any approvals going in/out of the stylist
• Ringing all of the assigned stylist individual sales and returns and all other associates as needed.
• Check on the finished alts, B2E orders and COPs for assigned stylists clients.
• Daily communication with an assigned stylist and have merchandise for client appointments set up in the fitting room.
• Communicates all store-related issues to Store Manager when unable to solve on their own
• Answer all incoming calls and direct customer inquiries to appropriate party
• Assist with closing and opening procedures to ensure the store is ready for business, including compliance to visual merchandising standards
• Maintain and monitor the staff’s compliance with Company policies and procedures on sales, customer service, dress code, etc., and provide feedback to Store Manager and Assistant Store Manager as needed.

4. Human Resources

• Ensure all company policies and procedures are being followed on the
• Exhibit strong communication skills that are clear and concise with the store team, assigned top stylists, Management and Regional Manager
• Create a positive store atmosphere that consistently motivates the team
• And other duties assigned from time to time

REQUIRED SKILLS/EDUCATION

• Minimum 2 years of supervisory experience in the apparel industry with a proven track record of driving sales and excellence in customer service; luxury a plus
• RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred
• Strong interpersonal, organizational, and communication skills
• Training, interviewing, organizational, and performance management skills.
• Able to work independently as well as collaboratively
• Ability to manage conflict
• Must be able to lift, carry, or otherwise move objects weighing up to 15 pounds when merchandising sales floor using ladders or stairs.
• Max Mara is an Equal Opportunity Employer. M/F/D/V