Store Director, MaxMara Chicago

Max Mara Fashion Group; Chicago (IL); Presencial; USD 120.000 - 180.000; Tempo integral

Resumo da vaga

Max Mara Fashion Group in Chicago seeks a Store Director to lead luxury retail operations, drive sales, and uphold brand standards. You will oversee staff, service excellence, and clienteling to build a premier local clientele.

The role requires 8-10 years of retail management experience, strong leadership, and the ability to work independently within a high-end environment. This position offers a strategic leadership opportunity in a premium fashion house.

Qualificações

• Minimum 8-10 years of Retail Management experience; luxury a plus.
• RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred.
• Strong interpersonal, organizational, and communication skills.
• Able to work independently as well as collaboratively.
• Ability to manage conflict.
• Max Mara is an Equal Opportunity Employer. M/F/D/V.

Responsabilidades

• Customer Service: Build local clientele and new client base; reinforce clienteling; lead the store’s customer service strategy to enhance satisfaction, drive repeat business, and generate referrals.
• Staff Development: Lead and develop a high-performing team; conduct ongoing performance evaluations; build bench strength and align with company culture and values.
• Operations: Develop the store per brand objectives; maintain inventory control; manage P&L and expenses to meet financial targets; optimize merchandise matrix and stock levels with the buying office.
• Store Visuals: Enforce merchandise standards; ensure displays, layout, and product presentation align with brand standards to enhance the customer experience.
• Human Resources: Network for talent; supervise store personnel and ensure policy compliance; lead and guide staff in line with company policies.

Conhecimentos

Retail management

Leadership

Customer service

Interpersonal skills

Communication

Strategic planning

P&L management

Descrição da vaga

The Store Director is responsible for business development in line with the brand’s

strategy, overall store management, staff, merchandise, and customer service. The

Store Director is accountable for achieving financial objectives, building highly motivated

teams, and developing the staff to the next level. The Store Director will lead a high-

performing team, cultivate a positive and motivating store culture, and maintain a focus

on achieving both financial and operational targets while upholding the brand’s luxury

standards.

CORE RESPONSIBILITIES:

Customer Service

• Stresses the importance of building a local clientele and new client base.


• Assist associates with client service issues when needed


• Ongoing reinforcement of all aspects related to clienteling


• Lead the store’s customer service strategy to enhance overall satisfaction, drive repeat business, and generate referrals.

Staff Development

• Lead, mentor, and develop a high-performing team, ensuring alignment with the company’s culture and values.


• Uses training as the tool to refine and enhance the knowledge expectations of the team


• Ongoing performance management to ensure sales and KPI goals are consistently being met


• Demonstrates leadership and leads by setting clear performance expectations and conduct ongoing performance evaluations to support individual and team growth


• Manages the floor to maintain a strong presence


• Develops bench strength for all positions within the store


• Develops, implements, and executes strategic business plans for the store


• Fosters a store environment that emulates the company DNA that motivates and empowers associates to deliver exceptional customer service and meet sales goals.

Operations

• Assist in developing the store according to the brand’s overall objectives


• Maintains inventory control following the policies and procedures to protect assets and meet the shrink goal


• Manage the P&L for the store controlling expenses and gross margin to achieve a financial objective


• Partner with buying office to ensure the merchandise matrix, sell-through, and stock levels are maximized for sales

Store Visuals

• Enforce merchandise standards as set forth by the visual department ensuring the store’s displays, layout, and product presentation are consistent with the brand’s standards and enhance the customer experience.


• Maintain an in-depth knowledge of products, trends, and the competitive landscape to

communicate effectively with the team and provide insights into customer preferences

Human Resources

• Consistently network within the market, shopping competition, and recruiting for staff opportunities. Foster strong relationships with external partners and continuously network to identify top talent within the market.


• Supervise store personnel, ensuring all company policies and procedures are being followed


• Provide leadership and guidance to store personnel, ensuring compliance withcompany policies, procedures, and industry best practices.

REQUIRED SKILLS/EDUCATION:

Minimum 8-10 years of Retail Management experience; luxury a plus

RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is

strongly preferred

Strong interpersonal, organizational, and communication skills

Able to work independently as well as collaboratively

Ability to manage conflict

Max Mara is an Equal Opportunity Employer. M/F/D/V