Client Advisor, Visuals Expert - Copley Place

Brobston Group LLC; Boston (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Brobston Group LLC in Boston's Copley Place boutique seeks a Client Advisor, Visuals Expert to build client relationships while achieving sales targets. The role blends luxury retail with visual standards, working with the VM team to implement floor changes and local displays.

You will support events, inventory, and reporting to management, coach colleagues on product knowledge, and maintain an organized sales floor and stockroom. Nights, weekends, and holidays may be required.

Qualifications

• 3+ years of luxury fashion sales experience in retail.
• Proven visual merchandiser with window dressing and space planning.
• Track record of meeting sales targets.
• Willing to work nights, weekends, and holidays.

Responsibilities

• Meet or surpass monthly and annual sales objectives.
• Provide high-end customer service and maintain CRM client book.
• Execute visual merchandising standards with VM team, including windows and displays.
• Support in-store events, installations, pop-ups, and window presentations.
• Maintain organized sales floor and stockroom; assist with shipping, receiving, and inventory control.
• Coach colleagues on product knowledge and visual execution; report to management and VM team.

Skills

Luxury fashion sales

Visual merchandising

Sales targets

Communication

Multitasking

Tools

CRM tools

POS system

Job description

Summary

The Client Advisor, Visuals Expert will be based in the Copley Place boutique and is responsible for building and maintaining client relationships while achieving individual and store sales targets. The role combines luxury retail sales with execution and upkeep of visual standards, partnering with the visual merchandising team to implement floor changes and local displays. The advisor will also support events, inventory activities, and regular reporting to management.

Responsibilities

• Continuously meet or surpass monthly and annual sales objectives.
• Provide personalized, high-end customer service and maintain an accurate client book using CRM tools.
• Execute and maintain visual merchandising standards, including windows, displays, and floor changes in coordination with the VM team.
• Support in-store events, installations, pop-ups, and window presentations.
• Maintain an organized sales floor and stockroom; assist with shipping, receiving, and inventory control.
• Coach and train colleagues on product knowledge and visual execution; report regularly to management and the VM team.

Requirements

• Over 3 years of luxury fashion sales experience in a retail environment.
• Proven experience as a visual merchandiser, including window dressing and space planning.
• Demonstrated track record of meeting or exceeding individual and store sales targets.
• Willingness to work nights, overnights, weekends, and holidays as required.
• Strong verbal and written communication skills, organization, and ability to multitask in a fast-paced environment.
• Foreign language skills are a plus.