Client Advisor

Brobston Group; Chicago (IL); On-site; USD 32,000 - 45,000; Full time

Job summary

Brobston Group in Chicago seeks a passionate luxury fashion retail associate to represent the brand in-store, delivering an exceptional, memorable client experience and building lasting relationships with customers. You will stay informed about trends and collaborate with teammates to drive sales.

You will also enhance cross-selling and omnichannel engagement, maintaining visual standards, and contributing to sales goals while ensuring outstanding service for every client.

Qualifications

• Passion for selling and retail, with an interest in luxury fashion, art and design.
• Experience building long-term client relationships and knowledge of the product category.
• Strong communication and interpersonal skills, able to work independently and in a team.
• Ambition, resilience, self-motivation, results-oriented approach and problem-solving.
• English proficiency; additional languages are a plus.

Responsibilities

• Welcome clients and provide attentive, personalized service throughout their store experience.
• Capture client information in the company CRM and develop ongoing relationships.
• Promote cross-selling and omnichannel engagement to maximize sales opportunities and achieve KPIs.
• Maintain current knowledge of fashion trends, competitors, and brand offerings.
• Maintain shop floor and visual display standards, follow stock procedures, and help prevent theft.
• Address client complaints effectively and partner with the line manager when needed.
• Collaborate with colleagues to provide a consistent client experience and positive working environment.

Skills

Retail sales

Customer relationships

Communication skills

Motivation & resilience

English fluency

Job description

Summary

Represent the brand and its values while delivering an exceptional, memorable in-store experience. Build lasting client relationships, understand individual needs, and contribute to individual and team sales goals.

Responsibilities

• Welcome clients and provide attentive, personalized service throughout their store experience.
• Capture client information in the company CRM and develop ongoing relationships.
• Promote cross-selling and omnichannel engagement to maximize sales opportunities and achieve sales targets and KPIs.
• Maintain current knowledge of fashion trends, competitors, and brand and product offerings.
• Maintain shop floor and visual display standards, follow operational and stock procedures, and help prevent product theft.
• Address client complaints effectively and partner with the line manager when needed.
• Collaborate with colleagues to provide a consistent client experience and positive working environment.

Requirements

• Passion for selling and retail, with an interest in luxury fashion, art, and design.
• Experience building long-term client relationships and knowledge of the relevant product category.
• Strong communication and interpersonal skills, with the ability to work independently and as part of a team.
• Ambition, resilience, self-motivation, a results-oriented approach, and problem-solving skills.
• English proficiency; additional languages are a plus.