Client Advisor

Brobston Group; Costa Mesa (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Brobston Group in Costa Mesa is seeking a boutique associate to deliver a personalized luxury client experience and exceed sales targets. You will welcome clients, understand their needs, and guide them through the purchase journey, sharing product knowledge with passion.

The role requires two-plus years in luxury retail or hospitality, strong customer service and communication skills, and the ability to work retail hours, including nights and weekends.

Qualifications

• At least two years in luxury retail/service/hospitality.
• Interest in or knowledge of watch movements.
• Excellent customer service and communication abilities.
• Able to work retail hours, including nights and weekends; language skills helpful.

Responsibilities

• Welcome clients, understand needs, guide them through the sales process.
• Build client relationships, maintain records, follow up on opportunities.
• Support boutique events, after-sales service, merchandising, inventory, and daily operations.
• Represent the Maison and communicate its history, values, and collections with passion.

Skills

Customer service

Communication

Organizational skills

Computer literacy

Experience in luxury retail

Tools

SAP

Job description

Summary

Deliver a personalized luxury client experience, build lasting relationships, and achieve sales targets while representing the Maison. Share product knowledge and provide knowledgeable support throughout the client journey.

Responsibilities

• Welcome clients, understand their needs, and guide them through the sales ceremony.
• Build client relationships, maintain accurate client records, and follow up on opportunities.
• Support boutique events, after-sales service, merchandising, inventory, and daily operations.
• Represent the Maison and communicate its history, values, and collections with passion.

Requirements

• Two or more years of experience in luxury retail, service, or hospitality.
• General knowledge of or interest in timepiece movements.
• Strong customer service, communication, computer, and organizational skills.
• Availability to work retail hours, including nights and weekends; additional language skills and SAP exposure are a plus.