Client Advisor - Tyson's Galleria

Brobston Group; McLean (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Brobston Group in McLean, VA seeks a Client Advisor to deliver exceptional luxury retail experiences, exceed sales goals, and uphold brand standards.

You will build lasting client relationships through clienteling and CRM, demonstrate product knowledge across women's and men's ready-to-wear, and support store operations and merchandising.

Qualifications

• At least 3 years of luxury retail sales experience.
• Experience with women's and men's ready-to-wear.
• Strong communication skills.

Responsibilities

• Provide impeccable service and tailor each client experience to exceed expectations.
• Demonstrate knowledge of products and brand heritage, and consistently work toward sales targets.
• Use clienteling and CRM tools to source new clients, maintain accurate client information, and build lasting relationships.
• Support sales ceremonies, mentor team members, and contribute to the smooth running of the sales floor.
• Assist with merchandising and shop floor maintenance while upholding brand standards.

Skills

Clienteling

CRM tools

Sales targets

Customer service

Product knowledge

Tools

CRM software

Job description

Summary

The Client Advisor delivers exceptional client experiences while achieving individual and store sales goals. The role requires a strong understanding of luxury retail and fashion, and the ability to build lasting client relationships while supporting operational excellence and brand standards.

Responsibilities

• Provide impeccable service and tailor each client experience to exceed expectations.
• Demonstrate knowledge of products and brand heritage, and consistently work toward sales targets.
• Use clienteling and CRM tools to source new clients, maintain accurate client information, and build lasting relationships.
• Support sales ceremonies, mentor team members, and contribute to the smooth running of the sales floor.
• Assist with merchandising and shop floor maintenance while upholding brand standards.

Requirements

• At least 3 years of luxury retail sales experience.
• Experience with women's and men's ready-to-wear.
• Strong communication skills.