Client Advisor - Neiman Marcus

Brobston Group; Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

CELINE in Chicago is seeking a dynamic retail professional to drive store sales and build a loyal client base. You will leverage product knowledge to maximize transaction value, promote events, and maintain the premium store image in a fast-paced luxury environment.

The role emphasizes customer relationship management, accurate data capture, and collaboration with shipping, alterations, and inventory teams to ensure a seamless luxury experience for every client.

Responsibilities

• Meet store sales targets and consignment goals
• Incorporate product knowledge to maximize sales, units per transaction, and dollar value of each sale
• Adhere to all company policies
• Capture all relevant customer information for entry in database
• Promote store events through email, phone, and personalized notes
• Maintain and expand a client book
• Follow up on shipping, alterations, or other issues related to clients
• Assist in housekeeping and the maintenance of the store image
• Support shipping and receiving and inventory control as requested

Job description

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

YOUR IMPACT:

• Meet individual and store sales targets and consignment goals
• Incorporate product knowledge in the sales process with the result of maximizing sales, units sold per transaction, and the dollar value of each transaction
• Adhere to all company policies
• Capture all relevant customer information for entry in database
• Promote store events through email, phone, and personalized notes
• Maintain and expand a client book
• Consistently follow up with any shipping, alteration, or other issues related to clients
• Assist in general housekeeping and the maintenance of the store image
• Support shipping and receiving and inventory control as requested