Client Advisor, Operations Expert

Brobston Group LLC; Scottsdale (AZ); On-site; USD 38,000 - 48,000; Full time

Job summary

Brobston Group LLC is seeking a Client Advisor, Operations Expert to drive individual sales while supporting store operations at approximately 60% sales and 40% operations. You will deliver exceptional client experiences and help achieve commercial goals, with responsibilities spanning front- and back-of-house standards and collaboration with the Store Director.

The role requires proven sales achievement, experience in fashion or luxury retail preferred, strong organizational skills, and the

Qualifications

• Proven experience achieving individual sales goals in a customer-centric role.
• Experience in fashion or luxury retail is preferred.
• Organised, detail oriented and able to work in a fast-paced environment.
• Strong communication skills with the ability to build and maintain a client portfolio.
• Confident, service-oriented, adaptable and collaborative team player.

Responsibilities

• Achieve individual sales targets and meet KPIs through client acquisition and retention.
• Maximize appointment revenue and support client segmentation and priority programs.
• Collaborate with Store Director to balance time between client engagement and operational tasks.
• Perform product receiving, transfers, consolidations, and regular cycle counts.
• Manage negative on-hand inventory and loan reconciliations with Store leadership.
• Support processing of send sale orders, consignments, and repairs in compliance with policies.
• Accurately process POS transactions, client data capture, and proper packaging and wrapping.
• Lead and assist with biannual physical inventory preparation and reconciliation.
• Follow loss prevention policies and maintain appropriate packaging and replenishment levels.

Skills

Sales targets

Customer service

Communication

Team collaboration

Inventory control

Tools

Microsoft Office

Job description

Summary

The Client Advisor, Operations Expert drives individual sales performance while supporting store operational excellence, splitting responsibilities approximately 60% sales and 40% operations. This role delivers exceptional client experiences, contributes to commercial goals, and ensures front- and back-of-house standards reflect the Maison’s craftsmanship and quality. The position partners with the Store Director and sales team to balance client engagement with inventory, POS and loss-prevention responsibilities.

Responsibilities

• Achieve individual sales targets and consistently meet sales KPIs through client acquisition and retention.


• Maximize appointment revenue and support client segmentation and priority client programs.


• Collaborate with the Store Director to balance time between client engagement and operational tasks.


• Perform product receiving, transfers, consolidations, and regular cycle counts.


• Manage negative on-hand inventory and loan reconciliations with Store leadership.


• Support processing of send sale orders, consignments, and repairs in compliance with policies.


• Accurately process POS transactions, client data capture, and proper packaging and wrapping.


• Lead and assist with biannual physical inventory preparation and reconciliation.


• Follow loss prevention policies and maintain appropriate packaging and replenishment levels.

Requirements

• Proven experience achieving individual sales goals and contributing to team results in a customer-centric role.


• Experience in a similar retail or client advisory position within fashion or luxury preferred.


• Organised, detail oriented, and able to work in a fast-paced environment.


• Strong communication skills with the ability to build and maintain a client portfolio.


• Confident, service-oriented, adaptable and collaborative team player.


• Ability to lift at least 25 lbs and perform physical tasks such as carrying, pushing/pulling and reaching.


• Proficient with Microsoft Office (Word and Excel).