Client Advisor/Key Holder, Soho - Marni

Marni; New York (NY); On-site; USD 27,552 - 29,618; Part time

Job summary

Marni is seeking a Client Advisor / Key Holder in New York City. The role involves providing exceptional service, driving sales through upselling, and building strong client relationships. Ideal candidates will have retail experience and a customer-centric approach.

Flexible scheduling is required, including weekends and holidays. A passion for fashion and strong communication skills are essential. Previous experience in luxury retail is preferred, and multilingual abilities are a plus.

Qualifications

• Retail experience in fashion, jewelry, or lifestyle brands.
• Strong interpersonal and storytelling skills.
• Ability to meet and exceed sales targets.
• Passion for delivering a personalized shopping experience.
• Ability to interact with an international clientele.
• Collaborative spirit to work within a dynamic team environment.
• Fluency in additional languages is a plus.

Responsibilities

• Greet and assist clients with a warm, professional approach.
• Provide expert product knowledge and styling advice.
• Drive sales through exceptional service, upselling, and cross-selling.
• Maintain a high level of client satisfaction.
• Build and maintain strong relationships with clients.
• Engage clients through follow-ups and personal styling sessions.
• Uphold the brand’s values, image, and standards.

Skills

Retail experience – previous experience in fashion, jewelry, or lifestyle brands

Exceptional communication – strong interpersonal and storytelling skills

Sales-driven mindset – ability to meet and exceed sales targets

Customer-centric approach – passion for delivering a personalized shopping experience

Cultural awareness – ability to interact with an international clientele

Team player – collaborative spirit to work within a dynamic team environment

Multilingual – fluency in additional languages is a plus

Job description

Client Advisor / Key Holder

The Client Advisor / Key Holder serves as the primary point of contact for clients, providing exceptional service, guidance, and solutions tailored to their needs. The role involves driving sales, fostering client loyalty, and upholding the brand’s high standards of excellence.

Key Responsibilities

• Greet and assist clients with a warm, professional, and personalized approach.
• Provide expert product knowledge and styling advice tailored to client needs.
• Drive sales through exceptional service, upselling, and cross‑selling strategies.
• Maintain a high level of client satisfaction to encourage repeat business.
• Build and maintain strong relationships with clients, offering a personalized luxury shopping experience.
• Develop a client book and engage through follow‑ups, invitations to events, and personal styling sessions.
• Anticipate client needs and proactively offer recommendations.
• Uphold the brand’s values, image, and standards at all times.
• Stay updated on brand history, new collections, and industry trends.
• Ensure store presentation and merchandising align with brand guidelines.
• Process transactions efficiently and handle POS system operations.
• Manage inventory, stock replenishment, and product care.
• Support back‑office functions and participate in visual merchandising activities.

Work Schedule

• Flexible availability, including weekends, holidays, and early/late shifts as needed.

Key Qualifications & Skills

• Retail experience – previous experience in fashion, jewelry, or lifestyle brands.
• Exceptional communication – strong interpersonal and storytelling skills to engage clients.
• Sales‑driven mindset – ability to meet and exceed sales targets.
• Customer‑centric approach – passion for delivering a personalized shopping experience.
• Cultural awareness – ability to interact with an international clientele.
• Team player – collaborative spirit to work within a dynamic team environment.
• Multilingual (preferred) – fluency in additional languages is a plus.

Salary Range: $20–$21.50 per hour

Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.