Client Advisor, Hawaii - Ala Moana

RIMOWA; Honolulu (HI); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Employee discount

Luxury brand exposure

Job summary

RIMOWA seeks a distinguished Client Advisor in Honolulu to deliver exceptional service and expert product knowledge in a luxury retail setting. You will build lasting client relationships, curate a premium client book, and contribute to a memorable in-store experience aligned with the RIMOWA heritage.

In this role you will drive sales, maintain immaculate store presentation, and collaborate with the team to deliver a refined luxury journey.

Qualifications

• Experience in premium or luxury retail is required.
• Ability to build and retain a discerning client book.
• Impeccable presentation and communication.
• Flexible availability including evenings, weekends, holidays.
• Able to lift up to 20 lbs.
• Spanish/French/Portuguese/Mandarin language skills a plus.

Responsibilities

• Achieve and surpass sales objectives.
• Act as brand ambassador and present heritage.
• Curate exclusive client portfolio and drive repeat business.
• Support store operations, merchandising, and client experience.

Skills

Premium retail

Customer service

Relationship building

Communication skills

Multilingual

Job description

Position

RIMOWA is seeking a highly accomplished and passionate Client Advisor. The Client Advisor is responsible for driving sales through exceptional client service, strong product knowledge, and deep understanding of the luxury retail environment. This role focuses on building lasting client relationships, delivering an outstanding in‑store experience, and contributing to the overall success of RIMOWA while serving as a true brand ambassador.

Job Responsibilities

Sales

• Consistently achieve and surpass individual sales objectives, directly contributing to the store’s overall commercial success and prestige.
• Serve as a true brand ambassador, conveying RIMOWA’s storied heritage, iconic designs, engineering, and uncompromising craftsmanship.
• Curate and cultivate an exclusive and loyal client portfolio, building enduring relationships and driving sustained repeat business through personalized engagement, client appointments, and events.
• Actively support and inspire colleagues, fostering a sophisticated, collaborative, and high-performance sales environment.

Customer Service

• Embody the RIMOWA brand ethos at all times, presenting yourself with impeccable professionalism.
• Deliver a seamless, white‑glove post‑purchase experience by meticulously managing client follow‑ups, repairs, and service requests with discretion and care.
• Anticipate client needs through an intimate knowledge of the brand’s history, new product launches, and the competitive luxury landscape.
• Create memorable, elevated moments for every client, ensuring each interaction reflects the refinement synonymous with RIMOWA.

Operations

• Execute all POS transactions with precision and efficiency.
• Confidently open and close the store register in full compliance with company policies.
• Participate proactively in inventory management while upholding the highest standards of loss prevention.
• Maintain exceptional visual merchandising, ensuring the store consistently reflects a polished, luxurious, and inviting aesthetic.
• Always uphold immaculate store presentation and operational readiness.

Profile

• Proven success in a premium or luxury retail environment.
• Demonstrated expertise in developing, nurturing, and retaining a discerning clientele; an established luxury client book is highly desirable.
• Impeccable personal presentation with exceptional communication skills.
• Strong problem‑solving capabilities, a refined attention to detail.
• A deep appreciation for luxury craftsmanship, travel, and elevated lifestyles.
• Flexible availability, including evenings, weekends, and holidays.
• Able to regularly lift and handle items up to 20 lbs.
• Multilingual in Spanish, French, Portuguese, and/or Mandarin a plus.