Client Advisor, NorthPark Center

Rimowa GmbH; Dallas (TX); Presencial; USD 40.000 - 60.000; Jornada completa

Descripción de la vacante

RIMOWA seeks a Client Advisor to drive sales through exceptional client service and deep product knowledge. You will build lasting relationships, deliver an outstanding in-store experience, and act as a true brand ambassador in a premium luxury environment.

The role requires elevating customer interactions, managing client follow-ups, and contributing to the store's overall success. Evening, weekend, and holiday availability is expected to sustain high service levels.

Formación

• Experience in premium or luxury retail sales.
• Proven ability to develop and retain a discerning client book.
• Polished presentation and exceptional communication.

Responsabilidades

• Achieve and surpass individual sales objectives while driving the store's commercial success.
• Serve as a brand ambassador, conveying RIMOWA heritage and craftsmanship.
• Cultivate an exclusive client portfolio and driving repeat business through personalized engagement.
• Support colleagues to maintain a high-performance sales environment.

Conocimientos

Luxury retail sales

Client relationship

Product knowledge

Multilingual

Descripción del empleo

RIMOWA is seeking a highly accomplished and passionate Client Advisor. The Client Advisor is responsible for driving sales through exceptional client service, strong product knowledge, and deep understanding of the luxury retail environment. This role focuses on building lasting client relationships, delivering an outstanding in‑store experience, and contributing to the overall success of RIMOWA while serving as a true brand ambassador

Job Responsibilities

• Consistently achieve and surpass individual sales objectives, directly contributing to the store’s overall commercial success and prest
• ige.Serve as a true brand ambassador, conveying RIMOWA’s storied heritage, iconic designs, engineering, and uncompromising craftsmans
• hip.Curate and cultivate an exclusive and loyal client portfolio, building enduring relationships and driving sustained repeat business through personalized engagement, client appointments, and eve
• nts.Actively support and inspire colleagues, fostering a sophisticated, collaborative, and high-performance sales environment

Customer Service

• Embody the RIMOWA brand ethos at all times, presenting yourself with impeccable profession
• alism.Deliver a seamless, white-glove post-purchase experience by meticulously managing client follow-ups, repairs, and service requests with discretion and
• care.Anticipate client needs through an intimate knowledge of the brand’s history, new product launches, and the competitive luxury land
• scape.Create memorable, elevated moments for every client, ensuring each interaction reflects the refinement synonymous with RIMOWA

Operations

• Execute all POS transactions with precision and eff
• iciency.Confidently open and close the store register in full compliance with company p
• olicies.Participate proactively in inventory management while upholding the highest standards of loss pre
• vention.Maintain exceptional visual merchandising, ensuring the store consistently reflects a polished, luxurious, and inviting ae
• sthetic.Always uphold immaculate store presentation and operational readiness

Profile

• Proven success in a premium or luxury retail e
• nvironmentDemonstrated expertise in developing, nurturing, and retaining a discerning clientele; an established luxury client book is highly
• desirable.Impeccable personal presentation with exceptional communicat
• ion skillsStrong problem-solving capabilities, a refined attention
• to detail.A deep appreciation for luxury craftsmanship, travel, and elevated l
• ifestyles.Flexible availability, including evenings, weekends, and
• holidays.Able to regularly lift and handle Items up
• to 20 lbs.Multilingual In Spanish, French, Portuguese, and/or Mandarin a plus.