Client Advisor - Crystals, Las Vegas

Rimowa GmbH; Las Vegas (NV); On-site; USD 40,000 - 70,000; Full time

Job summary

RIMOWA is seeking a highly accomplished Client Advisor to drive sales through exceptional service, deep knowledge of luxury products, and a premier in-store experience in Las Vegas.

You will build enduring client relationships, present RIMOWA's heritage and craftsmanship, manage follow-ups, and contribute to the store's prestige. Multilingual abilities are a plus, and evenings/weekends are required.

Qualifications

• Premium or luxury retail experience with a focus on clienteling.
• Demonstrated expertise in developing and retaining a discerning clientele.
• Impeccable presentation and exceptional communication skills.

Responsibilities

• Consistently achieve and surpass individual sales objectives, directly contributing to the store’s overall commercial success and prestige.
• Serve as a true brand ambassador, conveying RIMOWA’s heritage, iconic designs, engineering, and craftsmanship.
• Curate and cultivate an exclusive client portfolio, driving repeat business through personalized engagement, client appointments, and events.
• Actively support and inspire colleagues, fostering a sophisticated, collaborative, high-performance sales environment.
• Deliver a seamless, white-glove post-purchase experience with follow-ups, repairs, and service requests.
• Execute POS transactions with precision and maintain store operations and presentation to reflect luxury standards.

Skills

Luxury retail experience

Client relationship skills

Multilingual (ES/FR/PT/Mandarin) aPlus

Job description

RIMOWA is seeking a highly accomplished and passionate Client Advisor. The Client Advisor is responsible for driving sales through exceptional client service, strong product knowledge, and deep understanding of the luxury retail environment. This role focuses on building lasting client relationships, delivering an outstanding in‑store experience, and contributing to the overall success of RIMOWA while serving as a true brand ambassador

Job responsibilities

• Consistently achieve and surpass individual sales objectives, directly contributing to the store’s overall commercial success and prestige.
• Serve as a true brand ambassador, conveying RIMOWA’s storied heritage, iconic designs, engineering, and uncompromising craftsmanship.
• Curate and cultivate an exclusive and loyal client portfolio, building enduring relationships and driving sustained repeat business through personalized engagement, client appointments, and events.
• Actively support and inspire colleagues, fostering a sophisticated, collaborative, and high-performance sales environment.

Customer Service

• Embody the RIMOWA brand ethos at all times, presenting yourself with impeccable professionalism.
• Deliver a seamless, white-glove post-purchase experience by meticulously managing client follow-ups, repairs, and service requests with discretion and care.
• Anticipate client needs through an intimate knowledge of the brand’s history, new product launches, and the competitive luxury landscape.
• Create memorable, elevated moments for every client, ensuring each interaction reflects the refinement synonymous with RIMOWA.

Operations

• Execute all POS transactions with precision and efficiency.
• Confidently open and close the store register in full compliance with company policies.
• Participate proactively in inventory management while upholding the highest standards of loss prevention.
• Maintain exceptional visual merchandising, ensuring the store consistently reflects a polished, luxurious, and inviting aesthetic.
• Always uphold immaculate store presentation and operational readiness.

Profile

PROFILE:

• Proven success in a premium or luxury retail environment
• Demonstrated expertise in developing, nurturing, and retaining a discerning clientele; an established luxury client book is highly desirable.
• Impeccable personal presentation with exceptional communication skills
• Strong problem-solving capabilities, a refined attention to detail.
• A deep appreciation for luxury craftsmanship, travel, and elevated lifestyles.
• Flexible availability, including evenings, weekends, and holidays.
• Able to regularly lift and handle Items up to 20lbs.
• Multilingual In Spanish, French, Portuguese, and/or Mandarin a plus.