Client Advisor - Ala Moana

Brobston Group LLC; Honolulu (HI); On-site; USD 45,000 - 75,000; Full time

Job summary

RIMOWA is seeking a Client Advisor in Honolulu to drive luxury sales and deliver an exceptional in-store experience. You will build lasting client relationships, represent the brand with poise, and leverage deep product knowledge to elevate every interaction.

The role focuses on meeting individual sales objectives, coordinating personalized appointments and events, and ensuring flawless store presentation and premium service at all times.

Qualifications

• Proven success in premium or luxury retail; luxury client book a plus.
• Impeccable presentation and communication skills.
• Strong problem-solving and attention to detail; able to lift up to 20 lbs.
• Flexible availability including evenings, weekends, holidays.
• Multilingual in Spanish, French, Portuguese, and/or Mandarin is a plus.

Responsibilities

• Achieve and surpass individual sales objectives and contribute to store success.
• Serve as a brand ambassador, conveying RIMOWA’s heritage, design, and craftsmanship.
• Build a loyal client portfolio through personalized engagement, appointments, and events.
• Handle POS transactions, open/close cash register, assist inventory, and prevent loss.
• Maintain exceptional visual merchandising and store presentation at all times.

Skills

Luxury retail sales

Client relationship management

POS / cash handling

Multilingual capabilities

Job description

Summary

RIMOWA is seeking a Client Advisor to drive sales and deliver an exceptional luxury in-store experience. The role focuses on building and nurturing client relationships, meeting individual sales objectives, and representing the brand with professionalism and deep product knowledge.

Responsibilities

• Consistently achieve and surpass individual sales objectives and contribute to the store’s commercial success.


• Serve as a brand ambassador, conveying RIMOWA’s heritage, design, and craftsmanship to clients.


• Curate and grow a loyal client portfolio through personalized engagement, appointments, and events; manage follow-ups, repairs, and service requests.


• Execute POS transactions, open and close the register, support inventory management, and uphold loss prevention standards.


• Maintain exceptional visual merchandising and immaculate store presentation at all times.

Requirements

• Proven success in a premium or luxury retail environment; an established luxury client book is highly desirable.


• Impeccable personal presentation with exceptional communication skills.


• Strong problem-solving abilities and refined attention to detail; able to regularly lift and handle items up to 20 lbs.


• Flexible availability including evenings, weekends, and holidays.


• Multilingual in Spanish, French, Portuguese, and/or Mandarin is a plus.