Seasonal Client Advisor, South Coast Plaza (California)

RIMOWA GmbH; Costa Mesa (CA); On-site; USD 22,000 - 33,000; Full time

Job summary

RIMOWA GmbH at South Coast Plaza in California is seeking a Seasonal Client Advisor to drive sales through deep product knowledge and outstanding client relations. You will educate clients on brand history, maintain a client book, and support the team to reach store goals while delivering a superior luxury service experience.

The role requires professionalism, strong communication, and the flexibility to work varied hours, including nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Experience developing client books and prospecting new clients preferred.
• Excellent verbal and written communication skills.
• Interest in fashion, design trends, and travel a plus.

Responsibilities

• Educate clients with brand history and current product knowledge.
• Maintain an active client book to grow relationships.
• Support team to achieve store sales goals.
• Provide friendly, professional customer service and follow-up on purchases/repairs.
• Operate the POS system, process payments and returns, and adhere to policy.
• Maintain store readiness, merchandising standards, and loss prevention practices.

Skills

Client relationship building

Exceptional communication

Fashion affinity

Professional presentation

Education

High school Diploma or equivalent

Job description

Seasonal Client Advisor, South Coast Plaza (California)

The RIMOWA Seasonal Client Advisor is responsible for generating sales through exceptional client relations and product knowledge while acting as an ambassador for the RIMOWA brand.

Job responsibilities

• Educate clients with company history and the most current product knowledge
• Keep an active client book to cultivate new/existing client relationships
• Support team members to achieve store sales goals

Customer Service

• Always present yourself in a friendly and professional manner
• Ensure prompt follow up with client purchases, repairs and inquires
• Provide the best experience for customers by continuously building knowledge of company history, new product and competitors

Operations

• Understanding of store POS system
• Opens and closes the register
• Process payment/return of merchandise
• Conduct inventory counts and adhere to company loss prevention policy
• Maintain/execute store merchandising standards
• Maintain store readiness and housekeeping duties

Profile

• High school Diploma or equivalent
• Previous experience, developing existing and prospecting new clients. Ideal candidates have established client books
• Professional presentation, excellent communication skills both verbal and written
• Excellent problem-solving skills, positive attitude, team player
• Ideal candidate has knowledge of fashion, design trends and love of travel
• Ability to work varied hours/days, including nights, weekends and holidays
• Must be able to lift large boxes up to 20lbs repeatedly