Client Advisor - Dallas NorthPark

Brobston Group; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Brobston Group in Dallas seeks a Client Advisor to deliver a luxury shopping experience, welcome clients, and understand their needs throughout the in-store journey.

You will capture client information in the CRM, nurture relationships for future sales, promote omnichannel services, and maintain product knowledge and visual standards.

Fluency in English is required; passion for fashion, art, and design is essential, with a collaborative, resilient attitude.

Qualifications

• Passion for selling luxury retail, art and design.
• Experience building long-term client relationships.
• Excellent communication and interpersonal skills; able to work independently and in a team.
• Self-motivated, resilient, ambitious, results-driven and skilled at problem solving.
• Product-category knowledge and fluency in English; additional languages are an asset.

Responsibilities

• Welcome clients, understand their needs, and provide personalized service throughout the in-store journey.
• Capture client information in the CRM and maintain relationships for future sales opportunities.
• Promote omnichannel services, cross-sell across departments, and work toward sales targets and KPIs.
• Maintain product knowledge and shop-floor presentation, and follow stock and security procedures.
• Collaborate with colleagues, contribute to a positive environment, and address customer concerns with support from a manager.

Skills

Client relationships

Communication skills

Luxury fashion knowledge

Team collaboration

Problem solving

Job description

Summary

The Client Advisor represents the brand and its values while delivering an exceptional luxury shopping experience. This role builds lasting client relationships, supports individual and team sales, and develops customer loyalty.

Responsibilities

• Welcome clients, understand their needs, and provide personalized service throughout the in-store customer journey.


• Capture client information in the company CRM and maintain relationships to create future sales opportunities.


• Promote omnichannel services, cross-sell across departments, and work toward individual sales targets and KPIs.


• Maintain product and fashion knowledge, uphold shop-floor and visual presentation standards, and follow stock and security procedures.


• Collaborate with colleagues, contribute to a positive working environment, and address customer complaints with support from a manager when needed.

Requirements

• Passion for selling, retail, luxury fashion, art, and design.


• Experience building long-term client relationships.


• Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.


• Self-motivated, resilient, ambitious, results-driven, and skilled at problem solving.
  
• Product-category knowledge and fluency in English; additional languages are an asset.