Client Advisor, Houston

Prada; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Prada in Houston is seeking a Luxury Retail Ambassador to elevate the client journey, guiding customers through the brand world and maximizing sales while delivering an extraordinary luxury experience.

You will capture client data in the CRM to personalize service, stay current with fashion trends, and work seamlessly with teammates to maintain pristine displays and a welcoming environment.

Qualifications

• Excellent communication and interpersonal skills.
• Experience building long-lasting client relationships.
• Fluency in English; other languages a plus.
• Ability to work in a team or independently.
• Passion for luxury fashion and brand storytelling.
• Knowledge of CRM systems is beneficial.

Responsibilities

• Place the customer at the center, providing excellent service.
• Capture customer data in CRM to personalize follow-ups.
• Promote Omni Channel mindset.
• Work as a team and foster a positive, inclusive environment.
• Welcome and serve customers with in-store excellence.
• Engage in cross-selling to hit individual targets.
• Stay up-to-date on fashion trends.
• Demonstrate product knowledge and handle complaints.
• Maintain shop floor and visual displays to high standards.
• Help prevent product theft with security awareness.

Skills

Luxury service

Client relationships

English fluency

Team player

Communication

Job description

JOB PURPOSE

To be the “ambassador” who convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty.

RESPONSIBILITIES

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open andconstructivecommunication,to ensure a consistent exceptional experience and contribute to apositiveworkingenvironment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

KNOWLEDGE AND SKILLS

Passion for selling and stores

Curiosity and interest in luxury/fashion, art and design

Experience of building a long-lasting relationship with clients

Being able to work in team as well as alone

Excellent communication and interpersonal skills

Ambition, resilience, self motivation, result driven and problem solving

Passion and knowledge of the managed product category

English is a must other languages are a plus