Client Advisor, Dallas NorthPark

FashionUnited; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

FashionUnited is seeking an ambassador in Dallas to embody the brand's philosophy and elevate client experiences in luxury retail. This role focuses on maximization of sales while providing an unforgettable customer journey.

Responsibilities include enhancing customer relationships, driving sales, and ensuring high standards of visual presentation and shop floor operations. Ideal candidates possess excellent communication skills and a passion for fashion. Knowledge of trends and the ability to build customer loyalty are essential.

Qualifications

• Experience building long-lasting relationships with clients.
• Fluent English; other languages are a plus.
• Ability to work independently and as a team.

Responsibilities

• Provide an extraordinary luxury customer experience.
• Engage in cross-selling and maximize sales opportunities.
• Ensure excellent in-store experience at all times.

Skills

Sales passion

Communication skills

Interpersonal skills

Problem solving

Teamwork

Product knowledge

Job description

JOB PURPOSE

To be the “ambassador” who convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty.

RESPONSIBILITIES

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

KNOWLEDGE AND SKILLS

Passion for selling and stores

Curiosity and interest in luxury/fashion, art and design

Experience of building a long-lasting relationship with clients

Being able to work in team as well as alone

Excellent communication and interpersonal skills

Ambition, resilience, self motivation, result driven and problem solving

Passion and knowledge of the managed product category

English is a must other languages are a plus

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