Client Advisor, Dallas

Loro Piana; Dallas (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

Loro Piana in Dallas region seeks a Client Advisor to drive sales and deliver exceptional service to our discerning clients. You will build lasting client relationships, curate elevated shopping experiences, and contribute to the store's success through knowledgeable product guidance and proactive engagement.

The role emphasizes teamwork, adherence to brand standards, and a commitment to luxury service across all client interactions. Prior experience in luxury retail is preferred.

Qualifications

• 2+ years of sales or sales support experience, preferably in a luxury retail environment.
• Proven ability to build client relationships and deliver elevated shopping experiences.
• Knowledge of sales, operations, and inventory.

Responsibilities

• Exceed personal sales goals in a team setting while upholding Loro Piana standards.
• Develop product knowledge to facilitate the sales process.
• Collaborate with team to ensure a seamless shopping experience for clients.
• Cultivate and maintain relationships with clients, following up on purchases and providing after-sales support.
• Collect and update client information to tailor services to individual preferences.
• Actively engage with clients to promote products and drive sales growth.
• Oversee maintenance of store displays to align with visual merchandising guidelines.
• Collaborate with store leadership to execute action plans to enhance sales performance.
• Identify key opportunities for optimizing sales growth and operational efficiencies.

Skills

Excellent customer service

Team collaboration

Attention to detail

Sales knowledge

Tools

Microsoft Office

SAP

Job description

Position

We are seeking a Client Advisor to join our team at Loro Piana. As a client advisor, you will play a crucial role in the overall success of the store by driving sales growth and delivering exceptional service to our clients. Your passion for our luxury products, building client relationships, and curating elevated shopping experiences will contribute to the success of key business objectives.

Job Responsibilities

• Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
• Develop and incorporate comprehensive product knowledge to facilitate the sales process.
• Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store.
• Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
• Collect and update client information to enhance future interactions and tailor services to individual preferences.
• Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
• Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
• Identify key opportunities for optimizing sales growth and operational efficiencies.

Profile

• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent attention to detail, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.
• 2+ years of sales or sales support experience, preferably in a luxury retail environment.