Loro Piana, Assistant Client Advisor, Madison Avenue, New York

Loro Piana; New York (NY); On-site; USD 33,062 - 37,195; Full time

Benefits offered by this job

Healthcare

Tuition reimbursement

Mental health support

Fertility support

Adoption and surrogacy support

Job summary

A luxury fashion brand based in New York seeks an Assistant Client Advisor to elevate the client experience through exceptional service. The role involves facilitating sales, building client relationships, and supporting the team with operational tasks. Candidates should have 2+ years of sales experience, be detail-oriented, and possess strong customer service skills. The position offers a competitive hourly rate and comprehensive benefits, fostering a supportive work environment.

Qualifications

• 2+ years of sales or sales support experience, preferably in a luxury retail environment.
• Excellent attention to detail.
• Ability to lift and move up to 40 pounds.

Responsibilities

• Facilitate the sales process to enhance the client experience.
• Build meaningful client relationships through personalized outreach.
• Support CRM initiatives by recording and updating client information.
• Promote new products and maintain store displays.

Skills

Sales or sales support experience

Proficiency in Microsoft Office

Customer service skills

Teamwork skills

General knowledge of sales and operations

Tools

SAP

Digital tools

Job description

Position

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready‑to‑wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us as a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

General Purpose of the Position

We are seeking an Assistant Client Advisor to join our team at Loro Piana. As an Assistant Client Advisor, you will play a crucial part in ensuring an elevated shopping experience by delivering exceptional support to the sales team. You will coordinate with team members to address client inquiries, utilize your product expertise, manage transactions, and assist in various operational tasks. Your passion for luxury goods and building client relationships will contribute to the overall success of key business objectives.

Job Responsibilities

• Facilitate the sales process and elevate the client experience by providing exceptional hospitality and expert assistance that aligns with Loro Piana standards.
• Support the sales team by providing exceptional assistance and maintaining a strong sense of product knowledge to elevate the client experience.
• Build meaningful client relationships by facilitating communication via emails, hand‑written notes, phone calls, and our clienteling app to boost sales.
• Support CRM initiatives by recording and updating relevant client information to enhance future sales opportunities and tailor services to individual preferences.
• Actively promote new products through personalized outreach, engaging clients with tailored messages to increase product awareness and interest.
• Support in the maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store management and the sales team to ensure that merchandise is properly replenished, well‑maintained, and easily accessible for seamless operations.
• Provide exceptional operational and administrative support to client advisors, contributing to the overall success of the business.

Profile

Skills And Abilities Required

• 2+ years of sales or sales support experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent attention to detail, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Additional Information

What we offer

At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well‑being and growth. We offer a comprehensive range of benefits including healthcare, fertility support, adoption and surrogacy, tuition reimbursement, and mental health support.

EEO Statement

We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all‑encompassing and equitable.

Compensation

Loro Piana uses the published salary range as a guideline to provide our employees with market‑competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure. While the published salary range is a good faith reflection of the targeted salary level for the position, Loro Piana reserves the right to pay outside of the published salary range of $24.00 to $27.00 per hour.