Client Advisor, Bal Harbour

Loro Piana; Bal Harbour Village (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Fertility support

Adoption and surrogacy reimbursement

Tuition reimbursement

401K match

Headspace mental health support

Product discount

Exclusive LVMH discounts

Job summary

Loro Piana in Bal Harbour, FL, seeks a Client Advisor to drive sales growth and deliver exceptional service for our luxury clients. You will build lasting relationships, showcase the brand’s finest textiles and products, and contribute to a elevated shopping experience.

The ideal candidate has 3+ years in luxury retail, strong product knowledge, proficiency with Microsoft Office and SAP, and a collaborative spirit to support store goals.

Qualifications

• 3+ years of sales experience, preferably in luxury retail.
• Proficiency with Microsoft Office and SAP.
• Excellent customer service, teamwork and problem-solving skills.
• Knowledge of sales, operations and inventory.

Responsibilities

• Exceed sales goals and drive store growth while upholding brand standards.
• Develop product knowledge to facilitate the sales process.
• Collaborate with team to ensure a seamless shopping experience.
• Maintain client relationships and provide after-sales support.
• Update client data to tailor future interactions.
• Engage with clients to promote products and drive sales.
• Maintain store displays per merchandising guidelines.
• Collaborate with leadership on sales action plans.
• Identify opportunities to optimize sales and operations.

Skills

Sales experience

Luxury retail

Microsoft Office

SAP

Customer service

Teamwork

Problem solving

Inventory knowledge

Tools

POS systems

Job description

Position

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

General Purpose of the Position:

We are seeking a Client Advisor to join our team at Loro Piana. As a client advisor, you will play a crucial role in the overall success of the store by driving sales growth and delivering exceptional service to our clients. Your passion for our luxury products, building client relationships, and curating elevated shopping experiences will contribute to the success of key business objectives.

Job Responsibilities

• Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
• Develop and incorporate comprehensive product knowledge to facilitate the sales process.
• Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store.
• Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
• Collect and update client information to enhance future interactions and tailor services to individual preferences.
• Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
• Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
• Identify key opportunities for optimizing sales growth and operational efficiencies.

Profile

Skills And Abilities Required

• 3+ years of sales experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent customer service, teamwork, and problem-solving skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Additional Information

What we offer

• medical, dental, and vision coverage
• fertility support
• adoption and surrogacy reimbursement
• tuition reimbursement
• 401K match
• Headspace mental health support
• a generous product discount
• exclusive LVMH discounts
• other tailored perks

We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.