Client Advisor, Client Services - French

Brobston Group LLC; Irving (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Brobston Group LLC seeks a bilingual French/English Client Support Agent in Irving, TX to serve the Canadian market across phone, email, social media and chat. You will uphold the Maison's standards while driving sales and service goals.

You will manage French-language queues, resolve issues, and use Salesforce, Genesys, and MS Office to deliver top-tier support on-site in Irving.

Qualifications

• Fluent in French and English to support Canadian clients.
• 3+ years of customer service experience, preferably in retail or luxury settings.
• Ability to identify upsell and cross-sell opportunities.
• Proficiency with CRM platforms and office tools.

Responsibilities

• Provide elevated bilingual client support across channels for the Canadian market.
• Manage French-language queues to ensure accurate bilingual communication.
• Achieve KPIs for sales, productivity, quality, and queue adherence.

Skills

Bilingual French/English

Customer service

Upsell opportunities

De-escalation

Tools

Salesforce

Genesys

MS Office

Job description

Summary

Provide elevated bilingual (French and English) client support for the Canadian market as a member of the Client Service Center team. Serve as a primary point of contact across phone, email, social media, and chat while upholding the Maison's standards and contributing to sales and service goals. This role is based on-site in Irving, Texas and focuses on seamless French-language queue management and Canadian-specific operational needs.

Responsibilities

• Deliver client-centric support across channels including product availability, order status, shipping, site navigation, and after-sales inquiries.
• Manage and lead French-language queues to ensure accurate, elevated bilingual communication for the Canadian market.
• Achieve targets across KPIs such as sales, productivity, quality, and queue adherence while using multiple systems and tools.
• Own escalations and resolution management for Canadian market issues, including exchanges and repair inquiries.
• Support team operations through mentorship, training, mock calls, and proficiency evaluations.

Requirements

• Exceptional written and verbal fluency in French and English to support Canadian clients.
• 3 years of customer service experience (3-5 years preferred), ideally in retail or luxury environments.
• Strong commercial mindset with ability to identify upsell and cross-sell opportunities.
• Technical proficiency with CRM platforms and tools (e.g., Salesforce, Genesys, MS Office).
• Excellent interpersonal, de-escalation, organizational, and time-management skills; ability to work on-site in Irving, TX.