Client Advisor, Client Services- French

Gruppe Louis Vuitton; Irving (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Commission & bonuses

Employee discounts

Medical coverage

Dental coverage

Job summary

Louis Vuitton in Irving, TX is seeking a Bilingual Specialty Client Advisor to support the Canadian market. You will handle inquiries across phone, email, social media, and chat, delivering elevated service in French and English.

You will lead bilingual correspondence, manage queues, and work with the team to meet KPIs in sales, quality, and operational efficiency while upholding the Maison’s standards.

On-site position with opportunities for growth into Team Lead or Senior Advisor roles.

Qualifications

• 3–5 years of customer service experience in luxury environment.
• Fluent in French and English, with ability to support Canadian market across channels.
• Experience with CRM and contact center tools in a luxury retail setting.

Responsibilities

• Deliver client-centric support to Canadian market across phone, email, social media, and chat.
• Lead bilingual correspondence, managing French-language queues and Canadian service needs.
• Achieve KPIs for sales, productivity, quality, and queue adherence.

Skills

Bilingual: French & English

Customer service

Upselling & cross-selling

Strong communication

Tools

Salesforce

Genesys

MS Office

MyRepair

UPS

Job description

At Louis Vuitton, we believe in crafting experiences as exceptional as our products. We are seeking a highly motivated and client-focused Bilingual Specialty Client Advisor to join our Client Service Center team, supporting the Canadian market. In this role, you will serve as a key point of contact for French- and English-speaking clients, delivering elevated service and support across phone, email, social media, and chat. You will play an important role in ensuring seamless bilingual service, supporting Canadian-specific operational needs, and upholding the Maison’s standards of excellence in every interaction.

Missions

As a Louis Vuitton Bilingual Client Advisor, your key responsibilities will include:

• Client Engagement: Deliver client-centric support to the Canadian market across a wide range of inquiries, including product availability, connected store services, transaction history, shipping and order status, site navigation, and after-sales support.
• Bilingual Correspondence Leadership: Take a lead role in managing French-language queues and supporting Canadian-specific service needs, ensuring accurate, seamless, and elevated communication in both French and English.
• Operational Excellence: Achieve assigned goals across key performance indicators including sales, productivity, quality, and queue adherence, while maintaining efficiency across multiple systems and tools.
• Brand Ambassadorship: Act as a proud ambassador of the Louis Vuitton brand by embodying its values, service standards, etiquette, and selling ceremony in every client interaction.
• Compliance & Market Expertise: Maintain up-to-date knowledge of Canadian service standards, regulations, and operational procedures, ensuring all client communications and resolutions align with company and market-specific policies.
• Escalation & Resolution Management: Take ownership of Canadian market resolutions, including defective exchanges, repair inquiries, and related documentation, with a proactive and solutions-oriented approach.
• Team Support & Mentorship: Serve as a key point of contact for the Team Manager and Logistics team regarding Canadian queue operations, while supporting newly tenured advisors through mentorship and guidance.
• Training & Business Development: Partner on mock call scheduling and French-language proficiency evaluations, while helping drive Canadian business performance through action plans, product focus, and departmental training initiatives.

Profil

This is an exceptional opportunity for individuals who are passionate about luxury, bring a strong commercial mindset, and thrive in a fast-paced, client-focused environment. This position is based on-site in Irving, Texas.

The ideal candidate will offer:

• Language Proficiency: Exceptional written and verbal communication skills in both French and English, with the ability to support the Canadian market at a high level across multiple service channels.
• Experience: 3–5 years of customer service experience, preferably in a retail or luxury environment, with a proven track record in service, sales, and quality performance.
• Commercial Mindset: Strong commercial acumen with the ability to identify opportunities to upsell and cross-sell while delivering an elevated client experience.
• Technical Proficiency: Strong technical aptitude and agility, including the ability to navigate multiple systems simultaneously, such as CRM platforms, Salesforce, Genesys, MS Office, My Repair, and UPS.
• Interpersonal Skills: A demonstrated ability to remain composed under pressure, de-escalate challenging situations, and build trust with clients and colleagues alike.
• Organizational Skills: Excellent organizational and time-management skills, with a proactive, solution-oriented, and detail-oriented approach to managing priorities and ambiguity.
• Work Environment Readiness: The ability to work effectively with minimal supervision in a home or office setting, including access to home internet speeds of at least 50 MBPS and a secure private workspace for remote work as needed.
• Leadership Potential: The confidence and capability to provide peer support, queue guidance, and mentorship, with potential for future development into Team Lead or Senior Specialty Advisor roles.

Louis Vuitton respects and promotes equal opportunity. We celebrate and welcome the uniqueness of each employee and are committed to creating an inclusive work environment.

The selected candidate will be offered a starting rate of $22 per hour and will be eligible for commission and bonus opportunities, in addition to a comprehensive benefits package that includes medical, dental, and vision coverage; short- and long-term disability; paid time off programs; employee discounts and perks; and two employer-contributed retirement plans.