Bilingual Luxury Client Advisor – Canada (French/English)

Gruppe Louis Vuitton; Irving (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Commission & bonuses

Employee discounts

Medical coverage

Dental coverage

Job summary

Louis Vuitton in Irving, TX is seeking a Bilingual Specialty Client Advisor to support the Canadian market. You will handle inquiries across phone, email, social media, and chat, delivering elevated service in French and English.

You will lead bilingual correspondence, manage queues, and work with the team to meet KPIs in sales, quality, and operational efficiency while upholding the Maison’s standards.

On-site position with opportunities for growth into Team Lead or Senior Advisor roles.

Qualifications

• 3–5 years of customer service experience in luxury environment.
• Fluent in French and English, with ability to support Canadian market across channels.
• Experience with CRM and contact center tools in a luxury retail setting.

Responsibilities

• Deliver client-centric support to Canadian market across phone, email, social media, and chat.
• Lead bilingual correspondence, managing French-language queues and Canadian service needs.
• Achieve KPIs for sales, productivity, quality, and queue adherence.

Skills

Bilingual: French & English

Customer service

Upselling & cross-selling

Strong communication

Tools

Salesforce

Genesys

MS Office

MyRepair

UPS

Job description

Louis Vuitton in Irving, TX is seeking a Bilingual Specialty Client Advisor to support the Canadian market. You will handle inquiries across phone, email, social media, and chat, delivering elevated service in French and English.

You will lead bilingual correspondence, manage queues, and work with the team to meet KPIs in sales, quality, and operational efficiency while upholding the Maison’s standards.

On-site position with opportunities for growth into Team Lead or Senior Advisor roles.