Client Advisor (bilingual Mandarin)

Acne Studios; New York (NY); On-site; USD 27,552 - 31,684; Full time

Job summary

Acne Studios is seeking a Customer Care Associate in New York, NY, to enhance the customer experience both in-store and through omni-channel services. Your role will focus on managing customer relations and achieving sales targets while upholding excellent service standards.

The ideal candidate will be previously experienced in retail or hospitality, possess strong interpersonal communication skills, and be fluent in both English and Mandarin. This position offers compensation ranging from $20 to $23 per hour based on experience.

Qualifications

• Previous customer-facing role in retail or hospitality.
• Proven ability to drive sales and provide exceptional customer service.
• Customer relationship management (CRM) skills.
• Fluent in English and Mandarin.

Responsibilities

• Manage and execute omni-channel services.
• Welcome and guide customers through the store.
• Achieve sales, conversion, and clienteling targets.
• Uphold administrative procedures and manage inventory.

Skills

Interpersonal and communication skills

Sales ability

Responsive problem solving

Job description

WHAT YOU WILL DO

Your main contribution will be to care for our customers in the store but also through the whole customer cycle. To ensure your success in this role, we provide training and coaching in luxury sales, service, and clienteling, according to our cutting-edge approach to client experience. You take care of our valued customers at the store and will play a vital role in delivering an excellent customer experience by:

• Managing and executing omni channel services
• Welcoming and guiding customers through a smooth customer cycle tending to all details and providing them with the best-in-class client experience
• Achieving sales, conversion, and clienteling targets
• Upholding administrative procedures and skillfully managing our inventory

WHO YOU ARE

You have high aspirations and focus on details that create substantial impact. You enjoy working as a team and you embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. Cooperation, respect, and clear communication are important, along with your ambition to learn and grow.

Specific personal qualities for this role

• Interpersonal and communication skills to provide excellent service and build strong relationships with customers
• Ability to identify customer needs, cross-sell products, and close sales to achieve individual and store sales targets
• Responsive with an ability to resolve customer concerns or issues in a professional manner

Specific experience and knowledge for this role

• Previous customer-facing role within the retail or hospitality industry
• Proven ability to drive sales and exceptional customer service
• Customer relationship management (CRM) and clienteling
• Fluent in English and Mandarin, which is a prerequisite for this position

The range is $20-23/hr. Actual compensation will be based on experience, skill and internal alignment.

We may perform background checks for this position.