Client Advisor - Highland Park

Brobston Group LLC; Dallas (TX); On-site; USD 24,000 - 38,000; Full time

Job summary

Brobston Group LLC's boutique is seeking a Client Advisor to deliver best-in-class service while meeting sales goals. You will build and maintain a personal client portfolio through personalized outreach and product expertise.

You will excel at local and international client outreach, assist with merchandising, stock organization, and provide exceptional service in-person, by phone, and online. This role requires flexibility for evenings, weekends, and peak periods.

Qualifications

• Strong client development skills with deep product knowledge and brand storytelling ability.
• Proven retail sales experience with a track record of meeting or exceeding targets.
• Excellent communication, interpersonal, and relationship-building skills.
• Ability to perform merchandising, stock organization, and inventory tasks accurately.
• Problem-solving mindset and ability to work collaboratively with leadership and team members.
• Flexibility to work retail hours, including evenings, weekends, and peak periods.

Responsibilities

• Build, manage, and grow a personal client portfolio focused on retention, reactivation, and lifetime value
• Achieve and exceed individual sales goals and KPIs including individual sales volume, units per transaction (UPT), and average dollar per transaction (ADS)
• Provide exceptional service in-person, by phone, and via electronic communication
• Strategically develop local and international clients through outreach, appointment setting, and follow-up
• Support floor moves, merchandising, visual presentation, and boutique housekeeping
• Locate merchandise at other boutiques, process charge-send sales, and manage individual stock assignments
• Participate in inventory and cycle counts and follow operating procedures to protect boutique assets
• Assist with packing and wrapping customers’ merchandise when necessary

Skills

Client development

Retail sales

Communication

Team collaboration

Brand storytelling

Job description

Summary

The Client Advisor is a trusted ambassador responsible for delivering best-in-class client service while achieving individual sales goals. This role cultivates meaningful client relationships through personalized outreach, product expertise, and selling ceremonies. The Client Advisor contributes to overall boutique performance with a client-centric, team-oriented approach.

Responsibilities

• Build, manage, and grow a personal client portfolio focused on retention, reactivation, and lifetime value
• Achieve and exceed individual sales goals and KPIs including individual sales volume, units per transaction (UPT), and average dollar per transaction (ADS)
• Provide exceptional service in-person, by phone, and via electronic communication
• Strategically develop local and international clients through outreach, appointment setting, and follow-up
• Support floor moves, merchandising, visual presentation, and boutique housekeeping
• Locate merchandise at other boutiques, process charge-send sales, and manage individual stock assignments
• Participate in inventory and cycle counts and follow operating procedures to protect boutique assets
• Assist with packing and wrapping customers’ merchandise when necessary

Requirements

• Strong client development skills with deep product knowledge and brand storytelling ability
• Proven retail sales experience with a track record of meeting or exceeding targets
• Excellent communication, interpersonal, and relationship-building skills
• Ability to perform merchandising, stock organization, and inventory tasks accurately
• Problem-solving mindset and ability to work collaboratively with leadership and team members
• Flexibility to work retail hours, including evenings, weekends, and peak periods