Client Advisor - Bal Harbour

Brobston Group; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Brobston Group in Miami, FL seeks a Client Advisor to deliver exceptional service, build meaningful client relationships, and meet individual sales goals within a luxury boutique environment.

The role requires strong product expertise, client-focused strategy, and a passion for fashion and brand experience, with availability for varied hours, including nights, weekends, and holidays.

Qualifications

• Experience in luxury retail or high-end consumer goods preferred.
• Strong communication and relationship-building skills.
• Creativity and passion for fashion and brand identity.
• Ability to work varied hours including nights, weekends, and holidays.

Responsibilities

• Develop lasting client relationships and provide outstanding service in person, by phone, and through electronic communication.
• Support floor moves, merchandising, visual merchandising, and boutique housekeeping.
• Locate merchandise at other boutiques and process charge-send sales according to company guidelines.
• Organize assigned stock, participate in inventory counts, and follow procedures to protect boutique assets.
• Assist with packing or wrapping merchandise and follow store security procedures as needed.

Skills

Client service

Retail sales

Luxury brand knowledge

Communication

Job description

Summary

The Client Advisor serves as a trusted brand ambassador, delivering excellent client service and achieving individual sales goals. The role builds meaningful client relationships through product expertise and a strategic, client-centered approach while contributing to boutique performance.

Responsibilities

• Develop lasting client relationships and provide outstanding service in person, by phone, and through electronic communication.
• Support floor moves, merchandising, visual merchandising, and boutique housekeeping.
• Locate merchandise at other boutiques and process charge-send sales according to company guidelines.
• Organize assigned stock, participate in inventory counts, and follow procedures to protect boutique assets.
• Assist with packing or wrapping merchandise and follow store security procedures as needed.

Requirements

• At least 3 years of retail sales and client service experience, preferably in a luxury consumer goods environment.
• Strong drive for business results and a passion for creativity, fashion, and the brand.
• Strong communication, organization, and follow-through skills, with the ability to build lasting relationships.
• Availability to work varied hours, including nights, weekends, and holidays.
• Ability to use necessary equipment, stand for extended periods, handle merchandise and fixtures, and lift at least 30 pounds.