Luxury Client Experience Advisor

LVMH; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

RIMOWA seeks a Client Advisor to drive sales through exceptional service and deep product knowledge in a luxury Las Vegas store. You will build lasting client relationships and deliver an unforgettable in-store experience, acting as a true brand ambassador for RIMOWA’s heritage and craftsmanship.

Flexibility to work evenings and weekends is required, with a focus on cultivating an exclusive client book and maintaining the store’s polished, premium environment.

Qualifications

• Proven success in a premium or luxury retail environment.
• Established luxury client book is highly desirable.
• Impeccable personal presentation with exceptional communication skills.
• Strong problem-solving capabilities with refined attention to detail.
• A deep appreciation for luxury craftsmanship, travel, and elevated lifestyles.
• Flexible availability, including evenings, weekends, and holidays.
• Able to lift and handle items up to 20 lbs.
• Multilingual in Spanish, French, Portuguese, and/or Mandarin is a plus.

Responsibilities

• Consistently achieve and surpass individual sales objectives, directly contributing to the store’s overall commercial success and prestige.
• Serve as a true brand ambassador, conveying RIMOWA’s storied heritage, iconic designs, engineering, and uncompromising craftsmanship.
• Curate and cultivate an exclusive and loyal client portfolio, building enduring relationships and driving sustained repeat business.
• Actively support and inspire colleagues, fostering a sophisticated, collaborative, and high-performance sales environment.
• Deliver a seamless, white-glove post-purchase experience with discretion and care.
• Anticipate client needs through knowledge of brand history, launches, and luxury landscape.
• Maintain immaculate store presentation and operational readiness.

Skills

Luxury retail

Clienteling

Brand ambassador

Communication skills

Job description

RIMOWA seeks a Client Advisor to drive sales through exceptional service and deep product knowledge in a luxury Las Vegas store. You will build lasting client relationships and deliver an unforgettable in-store experience, acting as a true brand ambassador for RIMOWA’s heritage and craftsmanship.

Flexibility to work evenings and weekends is required, with a focus on cultivating an exclusive client book and maintaining the store’s polished, premium environment.