Client Accounts Specialist: Billing, Collections & Disputes

JAMS; Irvine (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

JAMS seeks an Accounts Receivable/Billing Specialist to manage high-volume billing, collections, and client service within a legal-industry context. You will collaborate with case management, resolve disputes, and ensure timely payments.

The role emphasizes accuracy, process discipline, and strong communication with clients and internal teams to maintain client satisfaction and operational efficiency.

Qualifications

• 3–5 years in accounts receivable, billing, and collections
• 3–5 years in a client service role with a focus on service quality
• Experience in the legal industry or attorney interface is a plus, not required

Responsibilities

• Process high-volume billing with accuracy by checking contracts, rates, and docs
• Analyze billing disputes and negotiate balances and payment plans
• Manage a portfolio of client accounts using appropriate collection techniques
• Communicate with case management and clients to resolve issues promptly
• Follow write-off protocols and prepare documents for agency review
• Collaborate with Resolution Centers to meet monthly deadlines and secure timely payments
• Handle requests for invoices, statements, and tax forms
• Work with colleagues to resolve client disputes
• Perform other duties within similar scope

Skills

Accounts receivable

Billing

Collections

Client service

MS Office

NetSuite

Typing 50 wpm

10-key by touch

ADR knowledge

Education

Associate's Degree in Business Administration or related

Tools

NetSuite

MS Excel

Job description

JAMS seeks an Accounts Receivable/Billing Specialist to manage high-volume billing, collections, and client service within a legal-industry context. You will collaborate with case management, resolve disputes, and ensure timely payments.

The role emphasizes accuracy, process discipline, and strong communication with clients and internal teams to maintain client satisfaction and operational efficiency.