Client Accounts Specialist 1

JAMS; Irvine (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

JAMS seeks an Accounts Receivable/Billing Specialist to manage high-volume billing, collections, and client service within a legal-industry context. You will collaborate with case management, resolve disputes, and ensure timely payments.

The role emphasizes accuracy, process discipline, and strong communication with clients and internal teams to maintain client satisfaction and operational efficiency.

Qualifications

• 3–5 years in accounts receivable, billing, and collections
• 3–5 years in a client service role with a focus on service quality
• Experience in the legal industry or attorney interface is a plus, not required

Responsibilities

• Process high-volume billing with accuracy by checking contracts, rates, and docs
• Analyze billing disputes and negotiate balances and payment plans
• Manage a portfolio of client accounts using appropriate collection techniques
• Communicate with case management and clients to resolve issues promptly
• Follow write-off protocols and prepare documents for agency review
• Collaborate with Resolution Centers to meet monthly deadlines and secure timely payments
• Handle requests for invoices, statements, and tax forms
• Work with colleagues to resolve client disputes
• Perform other duties within similar scope

Skills

Accounts receivable

Billing

Collections

Client service

MS Office

NetSuite

Typing 50 wpm

10-key by touch

ADR knowledge

Education

Associate's Degree in Business Administration or related

Tools

NetSuite

MS Excel

Job description

Overview

We are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you.

Responsibilities

What you will do

• Processes high-volume billing and partners with case management team on billing allocations and special arrangements. Ensures accuracy in billing by verifying contract terms, rates, and supporting documentation.
• Analyzes complex billing disputes and utilizes critical thinking when negotiating balances. Proposes payment arrangements, resolves accounts to meet business requirements, and preserves client relationships.
• Manages an assigned portfolio of client accounts using appropriate collection techniques to reduce delinquency. Collaborates with case managers on client disputes, providing strategies and solutions to resolve issues efficiently and effectively.
• Develops knowledge of case management and operational protocols to ensure transactional functions are handled timely and efficiently. Conducts conference calls with clients to resolve issues and maintain a positive client experience.
• Evaluates collection activity and makes a determination when all collection efforts have been exhausted. Follows write-off protocols, including final communications with clients. Prepares documents for agency consideration.
• Coordinates with Resolution Centers to meet monthly deadlines. Collaborates with clients on third-party portals to ensure timely payments.
• Handles client requests for copies of invoices, statements, and tax forms.
• Partners with colleagues to resolve customer disputes.
• Other duties as assigned within a similar scope.

Qualifications

• Associate's Degree in Business Administration, Professional Sales, or related discipline. Preferred
• 3-5 years of working in accounts receivable, billing, and collections. Required
• 3-5 years of working in a client service role/strong client orientation. Required
• 3-5 years of working in legal industry or attorney interface skills. Plus
• Proficient in Microsoft Office programs. (Preferred proficiency)
• Computer skills in MS Word and MS Excel reporting as well as 10-key by touch, and a typing speed of 50 wpm. (Preferred proficiency)
• Proficient basic math skills. (Preferred proficiency)
• Proficient in NetSuite. (Plus proficiency)
• Understanding of Alternative Dispute Resolution (ADR) processes and procedures. (Plus proficiency)