Client Accounts & Collections Specialist

Pilsbury Law; Nashville (TN); On-site; USD 50,000 - 55,000; Full time

Job summary

Pillsbury Winthrop Shaw Pittman LLP in Nashville, TN seeks a Client Account Specialist to support billing attorneys, internal personnel, and clients in securing timely payments. You will manage collection activities, review aged accounts, and provide invoice and account documentation to facilitate cash flow and client service.

The role requires strong Excel skills, attention to detail, and professional client communications.

Qualifications

• BA/BS degree preferred.
• Strong Excel and ability to work with financial data and reports.
• Experience in finance, accounts receivable, billing, or client service preferred.

Responsibilities

• Provide clients and attorneys with accurate account information, A/R reports, copies of invoices, statements, and other supporting documentation as requested.
• Review aged A/R on a regular basis and communicate with billing attorneys regarding collection status, recommended follow-up, client concerns, and accounts requiring additional attention.
• Contact clients by telephone and email regarding past-due balances while maintaining a courteous, professional, and client-service-focused approach.
• Research account questions, payment status, unapplied or disputed items, and invoice-related issues; coordinate with appropriate Finance personnel and billing teams to support resolution.
• Document collection activity, client commitments, payment arrangements, disputes, and follow-up dates accurately and consistently in applicable systems and records.
• Identify collection obstacles, significant account issues, or sensitive client matters and elevate them to the Client Services Manager and/or billing attorney as appropriate.
• Prepare recurring and ad hoc collection reports, account summaries, and status updates for attorneys, and management.
• Collaborate with Finance team members and other departments to support accurate account information, effective issue resolution, and a consistent client experience.
• Perform other duties and special projects related to collections as assigned.

Skills

Excel proficiency

Communication

Teamwork

Education

BA/BS degree

Tools

Microsoft Office

Job description

Pillsbury Winthrop Shaw Pittman LLP in Nashville, TN seeks a Client Account Specialist to support billing attorneys, internal personnel, and clients in securing timely payments. You will manage collection activities, review aged accounts, and provide invoice and account documentation to facilitate cash flow and client service.

The role requires strong Excel skills, attention to detail, and professional client communications.