Client Accounts & Collections Specialist

Pillsbury Winthrop Shaw Pittman LLP; Nashville (TN); On-site; USD 50,000 - 55,000; Full time

Job summary

Pillsbury Winthrop Shaw Pittman LLP in Nashville, TN, seeks a Client Account Specialist to manage accounts receivable and drive timely collections. You will partner with billing attorneys, internal staff, and clients to resolve past-due balances, produce reports, and maintain accurate account records with a professional, service-oriented approach.

Responsibilities include reviewing aged A/R, communicating collection status, preparing ad hoc reports, and collaborating with Finance to ensure a

Qualifications

• Prior experience in finance, accounts receivable, billing, collections, client service, or a related professional-services environment is preferred, but not required.
• BA/BS degree is preferred.
• Strong computer skills and proficiency with Microsoft Office are required, with a high emphasis on Excel and the ability to work comfortably with financial data and reports.
• Demonstrated ability to work effectively in a team environment and provide a high level of internal and external client service, with strong organizational skills, attention to detail, and follow-through.
• Experience handling confidential or sensitive information with professionalism and discretion is preferred.

Responsibilities

• Provide clients and attorneys with accurate account information, A/R reports, copies of invoices, statements, and other supporting documentation as requested.
• Review aged A/R on a regular basis and communicate with billing attorneys regarding collection status, recommended follow-up, client concerns, and accounts requiring additional attention.
• Contact clients by telephone and email regarding past-due balances while maintaining a courteous, professional, and client-service-focused approach.
• Research account questions, payment status, unapplied or disputed items, and invoice-related issues; coordinate with appropriate Finance personnel and billing teams to support resolution.
• Document collection activity, client commitments, payment arrangements, disputes, and follow-up dates accurately and consistently in applicable systems and records.
• Identify collection obstacles, significant account issues, or sensitive client matters and elevate them to the Client Services Manager and/or billing attorney as appropriate.
• Prepare recurring and ad hoc collection reports, account summaries, and status updates for attorneys, and management.
• Collaborate with Finance team members and other departments to support accurate account information, effective issue resolution, and a consistent client experience.
• Perform other duties and special projects related to collections as assigned.

Skills

Excel proficiency

Communication skills

Attention to detail

Organizational skills

Teamwork

Client service

Problem solving

Education

BA/BS degree

Tools

Microsoft Office

Job description

Pillsbury Winthrop Shaw Pittman LLP in Nashville, TN, seeks a Client Account Specialist to manage accounts receivable and drive timely collections. You will partner with billing attorneys, internal staff, and clients to resolve past-due balances, produce reports, and maintain accurate account records with a professional, service-oriented approach.

Responsibilities include reviewing aged A/R, communicating collection status, preparing ad hoc reports, and collaborating with Finance to ensure a