Client Accounts & Collections Specialist

Pillsbury Winthrop Shaw Pittman LLP; Nashville (TN); On-site; USD 50,000 - 55,000; Full time

Job summary

Pillsbury Winthrop Shaw Pittman LLP in Nashville, TN seeks a Client Account Specialist to support billing attorneys, internal staff, and clients in timely collection of outstanding balances. You will handle A/R reviews, follow-ups, and documentation, producing reports for management.

The role emphasizes professional client service, discretion with sensitive information, and collaboration across Finance and billing teams to ensure accurate and consistent cash-flow support.

Qualifications

• Experience in finance, accounts receivable, or client service is preferred but not required.
• BA/BS degree preferred.
• Strong Excel and MS Office skills required, comfortable with financial data and reports.
• Demonstrated ability to work in a team with strong organizational skills and follow-through.
• Experience handling confidential information with professionalism and discretion preferred.

Responsibilities

• Provide clients and attorneys with accurate account information, A/R reports, copies of invoices, statements, and other supporting documentation as requested.
• Review aged A/R and communicate with billing attorneys regarding collection status and follow-up.
• Contact clients by phone and email regarding past-due balances with a courteous, client-service focus.
• Research account questions, payment status, unapplied or disputed items, and invoice issues; coordinate with Finance and billing teams to resolve.
• Document collection activity, client commitments, payment arrangements, disputes, and follow-up dates in systems and records.
• Escalate significant collection obstacles or sensitive matters to the Client Services Manager or billing attorney as appropriate.
• Prepare recurring and ad hoc collection reports and status updates for attorneys and management.
• Collaborate with Finance and other departments to ensure accurate account information and consistent client experience.
• Perform other duties and special projects related to collections as assigned.

Skills

Excel proficiency

MS Office

Client service

Communication skills

Teamwork

Attention to detail

Discretion with confidential info

Education

BA/BS degree

Tools

Excel

MS Office

Job description

Pillsbury Winthrop Shaw Pittman LLP in Nashville, TN seeks a Client Account Specialist to support billing attorneys, internal staff, and clients in timely collection of outstanding balances. You will handle A/R reviews, follow-ups, and documentation, producing reports for management.

The role emphasizes professional client service, discretion with sensitive information, and collaboration across Finance and billing teams to ensure accurate and consistent cash-flow support.