Client Receivables & Collections Specialist

Polsinelli PC; Nashville (TN); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) benefits

Job summary

Polsinelli PC seeks a Client Receivables Specialist to join a dynamic finance team in a hybrid role across multiple offices including Nashville. You will lead collections efforts, communicate with Clients and Billing Attorneys, and help forecast revenue while maintaining strong internal controls.

The ideal candidate has 5+ years in law firm or B2B collections, excellent communication and relationship-building skills, and strong proficiency in Excel/Word.

Qualifications

• 5 or more years of related experience in law firm collections and/or business-to-business collections.
• Excellent organizational skills and keen attention to detail and quality.
• Excellent verbal and written communication/presentation skills.
• Strong demonstrated relationship-building skills.
• Highly motivated with ability to drive results and work on multiple projects with minimal supervision.
• Ability to work in a team environment with changing priorities and time pressures.
• Strong demonstrated work ethic.
• Proficiency with Microsoft Excel and Microsoft Word.
• Legal billing experience is a plus.
• Experience with ARCS and 3E is a plus.
• Prior AmLaw 100 law firm experience preferred.

Responsibilities

• Lead and/or assist with all aspects of collections with a focus on delinquent accounts and responses to Client and Billing Attorney inquiries in an effective, efficient, and professional manner.
• Maintain constant communication/interaction with Clients and Billing Attorneys regarding status of inventory.
• Provide regular (at least monthly) updated information to Billing Attorneys regarding the status of their client inventory positions.
• Assist the Director and the Team in efforts to provide better forecasts and achieve monthly revenue goals.
• Deliver a level of service to ensure Billing Attorney and Client satisfaction while exercising appropriate discretion and independent judgment in the execution of said duties.
• Maintain accuracy and efficiency when working with a high volume of assigned billing attorneys and clients.
• Work closely with the billing team to ensure that we efficiently deliver all invoices to our clients and address any concerns or changes quickly.
• Identify inventory trends, risks, and challenges and develop sensible action plans to address them.
• Assist in developing improved workflow methods for common A/R tasks that will minimize time required of Billing Attorneys for request/approvals but still maintain appropriate internal controls.
• Build and maintain effective working relationships with cross-functional support departments and team members.
• Meet regularly with assigned billing attorneys to discuss potential at risk accounts and develop action plans to address issues in a prompt and effectual way.
• Work with Credit Department to ensure that we regularly vet clients for potential financial risk.
• Interact closely with the cash applications team to ensure timely and accurate postings of client payments.
• Work effectively with all Finance & Accounting functions to deliver high quality, accurate, timely, seamless service to attorneys and clients, in accordance with established firm policies.
• Proficient in 3E, ARCS, and Microsoft Word, Outlook, & Excel.
• All other duties, as assigned, to ensure the success of the department and Firm.

Skills

Collections

Client interaction

Account management

Communication skills

Team collaboration

Tools

3E

ARCS

Microsoft Word

Outlook

Excel

Job description

Polsinelli PC seeks a Client Receivables Specialist to join a dynamic finance team in a hybrid role across multiple offices including Nashville. You will lead collections efforts, communicate with Clients and Billing Attorneys, and help forecast revenue while maintaining strong internal controls.

The ideal candidate has 5+ years in law firm or B2B collections, excellent communication and relationship-building skills, and strong proficiency in Excel/Word.