Technical Account Manager

Charles IT; Chesapeake (VA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits package

Ongoing training and professional development

Quarterly team-building events

Job summary

A technology solutions provider in Virginia is seeking a highly qualified Technical Account Manager to serve as the primary liaison for clients. This role involves building strong client relationships, analyzing needs, and ensuring the successful delivery of IT solutions. The ideal candidate will have over 4 years of experience in IT, strong communication skills, and expertise with technologies like ConnectWise and Cisco. A comprehensive benefits package, including health insurance and 401(k), is offered, ensuring a supportive work environment.

Qualifications

• 4+ years of experience in the IT field required.
• Technical certifications in Microsoft, Cisco, Virtualization, and Project Management are a plus.
• Self-starter capable of working independently with minimal supervision.

Responsibilities

• Build and maintain strong, long-term relationships with technical clients.
• Serve as the primary point of contact for the assigned clients.
• Ensure the timely and successful delivery of projects according to clients' needs.

Skills

Exceptional oral and written communication skills

Strong follow-through and task completion

Highly organized with sharp attention to detail

Education

Associate degree or equivalent in a related field

Tools

ConnectWise

Cisco

Meraki

Datto

VMware

Office 365

Advanced Mac OS support

Job description

Overview

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive

We're seeking a highly qualified Technical Account Manager to join our team. This strategic role serves as the primary liaison for assigned clients, addressing both technical escalations and business objectives. The ideal candidate will be client-focused, collaborative, exceptionally organized, and detail-oriented.

Responsibilities

• Build and maintain strong, long-term relationships with technical clients, serving as their primary point of contact for Charles IT.
• Serve as the lead point of contact and as an internal and external escalation point for your client base
• Analyze clients’ needs and develop a road map to bring clients to best practices
• Serve as a mentor and leader of your technical team; Cross-train your technical team members on client infrastructure
• Ensure accuracy of technical solutions proposed by your team
• Ensure the timely and successful delivery of projects according to clients' business needs and objectives
• Clearly communicate the progress of initiatives through recurring client meetings
• Maintain customer documentation

Qualifications

• Associate degree or equivalent in a related field.
• 4+ Years of experience in the IT field required
• Exceptional oral and written communication skills.
• Technical certifications in Microsoft, Cisco, Virtualization, and Project Management are a plus.
• Experience with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365, and advanced Mac OS support is a plus.
• Enthusiastic and committed to the challenges of a growing company and client base.
• Strong follow-through and ability to see tasks to completion.
• Self-starter capable of working independently with minimal supervision.
• Highly organized with sharp attention to detail.
• Current, valid U.S. driver’s license required.

Charles IT offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, paid holidays, PTO, 401(k), and performance-based bonuses. Team members also enjoy ongoing training, professional development, quarterly team-building events, and a collaborative workplace culture.

Commitment to Inclusion

Charles IT is an equal opportunity employer committed to fostering an inclusive and respectful work environment. We welcome diverse backgrounds and perspectives and do not discriminate based on any protected characteristic.