Account Executive / Retail Sales Representative

GW Home Solution; Westlake (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, Vision Benefits

Free $15,000 Life Insurance Policy

401(k) with Company Match

Paid Time Off and Paid Holidays

Company Clothing Store

Employee Appreciation Events

Job summary

GW Home Solution is looking for a motivated Account Executive to join Granite Works Stone Design in Westlake, Ohio. In this transitional sales role, you'll assist customers in selecting luxury stone countertops and manage their projects through installation. With a focus on relationship management, you will utilize CRM software for quotes and client updates. Benefits include health coverage, life insurance, 401(k) matching, and paid time off, fostering a supportive and growth-oriented work environment.

Qualifications

• Minimum of 2 years of experience in retail sales, preferably in luxury countertops or similar sectors.
• Knowledge of stone materials such as granite, marble, and quartz is preferred.
• Demonstrated success in customer service and managing relationships.

Responsibilities

• Assist walk-in clients and respond to sales inquiries.
• Manage client communications from consultation to installation.
• Prepare detailed quotes using CRM software.

Skills

Retail sales experience

Relationship management

Communication skills

Problem-solving abilities

Organizational skills

Tools

CRM software

HubSpot

Job description

Job Summary

Granite Works Stone Design is seeking a motivated and professional Account Executive (Retail Sales Representative) to help customers select and purchase luxury stone countertops. This transitional sales role blends traditional retail engagement with full‑cycle account management. The position will manage walk‑in clients and phone leads, guide them through the selection and purchase process, and oversee each project through installation to ensure a seamless experience.

Responsibilities

• Assist walk‑in clients and respond to incoming sales inquiries related to luxury stone countertops
• Serve as the primary point of contact throughout the entire customer journey, from consultation to installation
• Build and maintain strong relationships with designers, builders, and trade professionals
• Deliver product knowledge, recommendations, and support to meet customer needs
• Prepare detailed quotes using CRM software (HubSpot experience is a plus)
• Maintain consistent communication with clients regarding project updates, timelines, and changes
• Coordinate with installation and production teams to ensure timely and successful project delivery
• Support showroom events and marketing initiatives
• Represent the Granite Works brand in a professional and enthusiastic manner
• Perform other duties as assigned

Qualifications

• Minimum of 2 years of experience in retail sales, preferably within luxury countertops, flooring, or high‑end home improvement sectors
• Knowledge of stone materials such as granite, marble, and quartz is preferred
• Strong communication, organizational, and problem‑solving abilities
• Demonstrated success in customer service and relationship management
• Capable of independently managing multiple clients and projects simultaneously
• Proficient in CRM platforms; familiarity with HubSpot is a plus!
• Professional demeanor with a positive, team‑oriented attitude

Benefits

• Health, Dental, Vision, Short/Long Term Disability Benefits
• Free $15,000 Life Insurance Policy on Day One
• 401(k) with Company Match
• Paid‑Time Off and Paid Holidays
• Company Clothing Store with Free Annual Credits
• Employee Appreciation Events and Happy Hours

Physical Requirements

• Ability to sit, stand, or walk for extended periods of time
• Ability to lift 20 lbs

About Us

At Granite Works Stone Design, we specialise in high‑quality stone fabrication and installation, delivering a professional, detail‑driven experience from template to final install. We are part of GW Home Solutions, a growing family of home service brands including landscaping, artificial turf, irrigation, and stone. We take pride in our team‑oriented culture and offer a supportive work environment with opportunities to grow.

Granite Works Stone Design is an equal opportunity employer committed to creating an inclusive workplace for all employees.