Client Account & Growth Director, Operations

1000 Accenture LLP Company; New York (NY); On-site; USD 151,000 - 434,000; Full time

Job summary

Accenture PLC in the United States is seeking an Operations Client Account Lead who is the single point of accountability for an operations account, owning client relationships, contract economics, and growth opportunities through transformation.

You will supervise delivery to meet SLAs, manage P&L, and coordinate cross-functional teams across delivery, finance, solutioning, and HR, with a multi-year plan linking operational improvements to business outcomes.

Qualifications

• Significant experience in client account management, operations delivery, or managed services.
• Proven track record of owning P&L and contract economics on large, multi-year service contracts.
• Executive presence and ability to handle difficult commercial conversations with senior client stakeholders.

Responsibilities

• Client relationship management and governance forums leadership.
• Account P&L and contract economics ownership.
• Delivery oversight to meet SLAs and KPIs.
• Growth and transformation opportunities identification and pursuit.
• Team leadership across delivery, finance, solutioning, and HR.

Skills

Client account mgmt

Operations delivery

Executive presence

Leadership

Global teams

Stakeholder mgmt

Education

Bachelor's degree

MBA desirable

Certifications

Tools

ERP systems

Data analytics

Governance tools

Job description

Accenture PLC in the United States is seeking an Operations Client Account Lead who is the single point of accountability for an operations account, owning client relationships, contract economics, and growth opportunities through transformation.

You will supervise delivery to meet SLAs, manage P&L, and coordinate cross-functional teams across delivery, finance, solutioning, and HR, with a multi-year plan linking operational improvements to business outcomes.