Client Account Executive (Remote)

Tech Sales Jobs; United States; À distance; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Flexible PTO

401K match

12 holidays

Laptop provided

Home office reimbursement

Referral bonuses

Disability Insurance

FSA/HSA options

Life Insurance

Development programs

Employee Assistance Program

Parental Leave

Résumé du poste

Tech Sales Jobs is seeking a strategic Client Account Executive to drive retention, expansion, and executive engagement across a defined book of business. You will reduce churn and cultivate strong relationships with senior stakeholders to ensure long-term customer success.

This remote, full-time role requires proactive risk management, a consultative sales approach, and collaboration with cross-functional teams to grow revenue and maintain healthy account performance.

Qualifications

• 3+ years of experience in account management, customer success, or sales.
• Experience selling into HR decision makers and navigating complex stakeholder environments.
• Experience selling SaaS or a subscription-based business.
• Strong experience with CRM (Salesforce preferred) and customer success data analysis.
• Exceptional executive communication skills, with the ability to influence at all levels.

Responsabilités

• Retain customers and reduce churn through proactive risk management.
• Identify, qualify, and close upsell and cross-sell opportunities within a defined book of business.
• Manage executive-level relationships with customer leadership to align on strategic goals.
• Monitor health scores, product adoption, and renewal risks to protect and grow revenue.
• Collaborate with cross-functional teams to ensure customer success and renewal revenue.

Connaissances

Account Management

Customer Success

SaaS Sales

Executive Communication

Outils

Salesforce

Description du poste

Client Account Executive

Team: Client Sales

Location: Remote

Commitment: Full-time

Workplace Type: remote

Salary:

Salary listed is for the base salary. This position is also eligible for a progressive, uncapped, monthly commission plan for renewals and upsells.

Job Type: Full-Time

We are seeking a strategic, customer-centric professional to drive retention, expansion, and executive engagement across a defined book of business. In this role, you will be responsible for reducing churn, identifying and closing expansion opportunities, and cultivating strong relationships with senior-level stakeholders to ensure long-term customer success. You’ll blend proactive risk management with a consultative sales approach, serving as a trusted advisor to our clients while contributing to overall revenue growth and strategic account health.

Key Responsibilities

• Customer Retention & Risk Management
• Execute strategies to improve gross retention (reducing churn) and net retention (expansion growth).
• Proactively identify and mitigate at-risk accounts, ensuring long-term customer success.
• Monitor customer health scores, product adoption, and renewal risks.
• Upsell & Expansion
• Identify, qualify, and close upsell and cross-sell opportunities within a defined book of business.
• Effectively manage the upsell pipeline, ensuring a formalized sales process is followed.
• Add revenue to the overall book of business through existing customer growth.
• Executive-Level Customer Communication
• Build and maintain high-level relationships with customer executives to ensure alignment on strategic goals.
• Ensure consistent communication with customer executives to strengthen long-term partnerships.

Qualifications and Experience

• 3+ years of experience in account management, customer success, or sales
• Experience selling into HR decision makers and navigating complex stakeholder environments
• Experience selling SaaS or a subscription-based business required.
• Strong experience with CRM (Salesforce preferred) and customer success data analysis
• Exceptional executive communication skills, with the ability to influence at all levels.

Benefits:

• Work from anywherewithin the US for most roles
• Competitive Salary
• Medical, Dental, and Vision Insurance
• Flexible PTO
• 401K - 100% vested with ~4% match
• 12 Paid Holidays
• Company Laptop
• Reimbursement for home office expenses
• Employee Referral Bonuses
• Short-Term and Long-Term Disability Insurance
• FSA & HSA Options
• Life Insurance
• Personal and Professional Development
• Employee Assistance Program (Mental Health)
• Parental Leave + baby bonus