Client Account Coordinator - Plant CSR

Kelly; Kankakee (IL); On-site; USD 25,000 - 36,000; Full time

Job summary

Kelly is hiring for an order-processing and customer relationship role based in Illinois. You will manage customer orders, respond to inquiries, and support on-time delivery while maintaining strong customer relationships. This onsite position emphasizes accurate data entry and cross-functional coordination.

The role is temp-to-hire with a pay rate of $22 per hour, and interviews are conducted onsite. Candidates should have at least 2 years of customer service experience and proficiency with

Qualifications

• Minimum 2 years in customer service; manufacturing experience preferred.
• Experience with ERP/order-processing systems and data entry.
• Strong attention to detail and accuracy.

Responsibilities

• Enter and manage customer orders in the order-processing system.
• Respond promptly to inquiries from sales and service reps.
• Keep customers informed about order updates, changes, and delays.
• Coordinate with scheduling, production, and shipping for on-time delivery.
• Handle billing concerns, price differences, and credits where needed.
• Review reports for accuracy and flag potential issues before release.

Skills

Customer service

ERP experience

Attention to detail

MS Office

Communication

Education

High school diploma or GED

Tools

ERP system

Job description

Pay Rate: $22 /Hr. Start: ASAP | Temp-to- Hire

Schedule: M-F, 7AM-4PM Onsite

Interviews: On-site

About The Job

Manage customer orders and inquiries, support on-time delivery, and deliver a positive customer experience. This is an order-processing and customer relationship role, not a call center position. Customer contact is by phone and email, with volume that varies based on business needs.

Key Responsibilities

• Accurately enter and manage customer orders in the company’s order-processing system.


• Respond promptly and professionally to customer inquiries and requests from sales and service representatives.


• Keep customers informed about order updates, changes, and delays.


• Follow up with scheduling, production, and shipping teams to support on-time delivery.


• Coordinate filing, billing, purchase orders, and other customer needs with internal departments.


• Investigate billing concerns, research price differences, prepare credit memos for approval, quote special-part prices, and follow up on credit-hold orders.


• Follow up on past-due accounts and record quality complaints.


• Ensure credits follow the applicable quality complaint procedure.


• Create product masters with detailed specifications and maintain inventory for key customers, including purchasing replenishment goods as needed.


• Review customer-specific reports for accuracy and identify potential issues before orders are released to production.


• Help resolve customer issues and recommend process improvements that support quality, delivery, and customer satisfaction.

Required Qualifications

• At least 2 years of customer service experience; manufacturing experience preferred.


• Experience with an ERP or order-processing system, including order entry, quoting, or returns.


• Strong attention to detail.


• Knowledge of Microsoft Outlook, Word, and Excel; mid-to-advanced Excel experience preferred.


• High school diploma or GED.


• Strong communication, customer focus, adaptability, interpersonal, listening, and time-management skills.

Preferred Experience

• Ticketing-system experience.


• An associate degree in Business or a related field.

Why Kelly?

Weekly pay, quick onboarding, temp-to-hire potential, and strong industry support.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Get a complete career fit with Kelly.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.