Client Account Coordinator

Kelly; Santa Rosa (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Telemedicine

Term life

Whole life

Accident insurance

Critical illness

Legal plan

Short-term disability

Retirement savings plan

Service bonus and holiday pay plans

Transit spending account

Paid sick leave

Job summary

Kelly is seeking a detail-oriented Client Account Coordinator in Santa Rosa, CA. The role focuses on phone-heavy customer service, processing wheelchair orders, and coordinating insurance details to ensure timely fulfillment.

You will work with doctors, hospitals, and patients to keep orders on schedule and provide compassionate, responsive support in challenging situations.

Qualifications

• Excellent customer service and communication skills.
• Strong organizational abilities, able to multitask in a fast-paced environment.

Responsibilities

• Answer and make outbound calls to medical establishments and patients.
• Receive and process orders for wheelchairs in the system.
• Verify insurance, co-pays, and deductibles; communicate to patients and medical personnel.
• Coordinate fittings and training sessions for wheelchair use.
• Handle a high volume of faxes; ensure orders flow smoothly.
• Provide compassionate and responsive service to individuals, including those in crisis situations.

Skills

Customer service

Organizational skills

Multitasking

Phone/computer proficiency

Healthcare experience

Job description

Job Title: Client Account Coordinator

Location: Santa Rosa, CA

Schedule: Full-time, Monday to Friday, 8:00 AM - 5:00 PM

Pay Rate: $24/hr

Employment Type: Temporary (Possible conversion to permanent)

About the Company:
We are a leading provider of prescription fulfillment services for individuals requiring wheelchairs and mobility solutions. Join our dynamic team and help make a difference in patients’ lives.

Position Summary:
We are seeking a detail-oriented and organized Client Account Coordinator to provide exceptional customer service and support our branch operations. In this role, you will spend much of your day communicating via phone with doctors’ offices, hospitals, and patients to ensure orders and prescriptions for wheelchairs are processed efficiently.

Key Responsibilities:

• Answer and make outbound phone calls to medical establishments and patients
• Receive and process orders for wheelchairs in the system
• Verify insurance, co-pays, and deductibles; communicate this information to patients and relevant medical personnel
• Coordinate fittings and training sessions for wheelchair use
• Handle a high volume of incoming and outgoing faxes
• Ensure orders are flowing smoothly through the system
• Provide compassionate and responsive service to individuals, including those in crisis situations

Qualifications:

• Excellent customer service and communication skills
• Strong organizational abilities, able to multitask in a fast-paced environment
• "Thick skin" - able to handle stressful or emotional situations professionally
• Proficient in computer and phone operations
• Healthcare/medical office experience highly preferred

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

• medical
• dental
• vision
• telemedicine
• term life
• whole life
• accident insurance
• critical illness
• a legal plan
• short-term disability

As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

• retirement savings plan
• service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
• transit spending account

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

• paid sick leave

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life - just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.